We are seeking a skilled IT Configuration Manager to oversee the administration of our ServiceNow CMDB and ensure the proper configuration and management of CIs.
Key Responsibilities
* Process Owner: Serve as the Process Owner for the Configuration Management process and procedures, including documentation, communication, and continuous improvements.
* ServiceNow CMDB Management: Oversee the administration of the ServiceNow CMDB, ensuring the proper configuration and management of CIs, including hardware, software, and network assets.
* CMDB Health and Maintenance - Oversee the health of CI records in the ServiceNow CMDB throughout their lifecycle, ensuring data accuracy and completeness.
* Configuration Management Process: Lead and support the design, implementation, management, training, and continuous improvement of Configuration Management processes.
* CI Lifecycle Management: Manage the lifecycle of CIs from creation, update, to retirement, ensuring proper documentation, change tracking, and relationships between CIs.
* Collaboration and Planning - Work with other process areas to coordinate proactive planning for systems or products that impact the existing CMDB baseline.
* CI Data Accuracy: Perform regular audits and reviews of CIs in the ServiceNow CMDB, ensuring data accuracy, completeness, and compliance with organizational standards.
Requirements
A successful candidate will have:
* Bachelor's or Master Degree in Computer Information Systems or Computer Science.
* At least five years of experience in a Configuration Manager role or a similar position.
* Extensive knowledge and hands-on experience with ITSM applications and ITIL processes.
* Strong understanding and practical application of ServiceNow CSDM, including how to define and manage services, applications, and their relationships.
Benefits
* Competitive salary with benefits.
* Flexible working hours, home working, and a healthy work-life balance.
* Paid vacation days and paid time off.
* An easily accessible work location.
* A people-centric culture where your fitness and mental well-being matter.
About this Role
This is an exciting opportunity to join our team and contribute to the success of our Configuration Management practice.