JOB DESCRIPTION
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont.
Your key responsibilities will be:
1. Problem solving through phone and email interactions for all DuPont businesses:
2. Product and technical support
3. Issue Handling – Media Events and Divested Businesses
4. Manage Privacy Notification Requests
5. Provide Corporate Directory Assistance for DuPont
6. Safety Data Sheet Requests
7. Sample Requests
8. Sales Support Tasks
9. Document customer inquiries in application for business purposes and to count towards monthly metrics.
10. Maintain daily contact with product stewards, technical service, and (global) DuPont employees in support of resolving customer requests.
11. Attend all compulsory training. Responsible for identifying and taking action on self-development training.
Requirements:
12. Bachelor’s Degree
13. Previous Contact Center / Customer Service experience
14. Ability to work towards deadlines, multi-task, and prioritize projects
15. High level of accuracy and detail oriented
16. Strong listening, oral and written communication skills
17. Proficient in Microsoft Office; Excel®, Word® and PowerPoint®
18. Experience with Customer Relationship Management (CRM) tools;
19. Cultural awareness and ability to work with a diverse group of people
20. Fluent in English, Spanish and at least one of the following languages: Italian, French, German or Dutch (more languages are a plus) – both oral and written communications
You will also be required to demonstrate solid performance in the following skills:
21. Deliver quality Customer service
22. Communicate (written, listening & verbal) with proven ability to interface well with a wide variety of people.
23. Make decisions and resolve issues
24. Maintain daily contact with product stewards, technical service, REACH leader, and (global) DuPont employees in support of resolving customer requests.
25. Demonstrate proficiency in navigating software applications
26. Multi-task between phone and electronic requests from customers and businesses
27. Display accountability, initiative for action, ability to remove road blocks and capability to work independently to achieve results
28. Contribute to team output through cooperation, participation, and a commitment to shared vision and goals
Join our Talent Community