ServiceNow Solution Architect (ITSM & CSM)
Contract:
6 Months (Freelance, with extensions)
Location:
Brussels based, 1 day per week on site
Start Date:
ASAP (flexible up to a month)
About the Role
An excellent opportunity for an experienced
ServiceNow Architect
to join a
global digital transformation consultancy
leading a major
ServiceNow ITSM and CSM implementation
for an enterprise client.
You'll take ownership of solution architecture and design, ensuring the platform is scalable, secure, and aligned with business strategy.
Key Responsibilities
* Define and own the
ServiceNow architectural blueprint
across ITSM and CSM.
* Lead design workshops and translate business needs into robust technical solutions.
* Oversee configuration, customization, and integrations with third-party systems.
* Provide technical governance, best practices, and mentoring to delivery teams.
* Ensure platform performance, scalability, and adherence to ServiceNow standards.
Skills & Experience
* Proven experience as a
ServiceNow Architect
on enterprise-scale implementations.
* Deep understanding of
ITSM, CSM
, and ServiceNow platform architecture.
* Strong background in
integration design
(REST/SOAP, MID Server, etc.).
* Familiarity with
ITIL
and enterprise service management frameworks.
* ServiceNow certifications
(CSA, CIS–ITSM/CSM, CAD, CTA) highly desirable.
* Excellent communication and stakeholder engagement skills.
If this sounds like something of interest, reach out to Ollie at ollie.-