The Assistant Store Manager is responsible for partnering with the Store Manager to successfully building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff.
MAIN ACTIVITIES
Drive Business Performance
1. Drive store's sales performance through the sales team and in collaboration with the store manager
2. Identify and develop client development opportunities for the store
3. Coach the team to provide a consistent level of personalized service to all clients and creating long-term relationships
4. Maintain own client portfolio
5. Support the store manager in preparing buying sessions
6. Making critical client decisions and runs business during Store Manager absence
Client Experience
7. Manage the shop floor to ensure the best possible service level at all times
8. Be an ambassador of Hermès: demonstrate active presence on the sales floor, show exemplarity and excellence in all client interactions
9. Support sales teams in managing challenging situations
10. Manage in- and out-of-store client events and experiences
Team Animation
11. Train and motivate sales associates to achieve best performance within Hermès standards and everyone's development needs
12. Cultivate a strong collaborative spirit and supportive team atmosphere where everyone is treated with respect
13. Oversee team’s development by providing on-the-job training, product training, soft skills training, etc.
14. Perform yearly appraisals for the team reporting to the individual
15. Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions
16. Integrate new comers by sharing the Hermès spirit, quality and service expectations
Operations & Administrative Support
17. Support the Store Manager in projects and administrative tasks
18. Provide inputs and assists Boutique manager in management reports
19. Organize and facilitate morning briefing with Store Manager daily for related topics.
20. Ensure respect of all company policies
PROFILE
21. At least 10 years of high end retail experience
22. 3 to 5 years of managerial experience
23. Strong team building, interpersonal and communication skills.
24. Ability to lead and drive team performance and customer service
25. Good customer relationship management skills
26. Strong business sense with good analytical skills
27. Ability to interpret sales data and translate into effective business recommendations.
28. Problem solving capabilities
29. Strong team player
30. Focus on quality
31. Spirit of curiosity and eager to learn
32. Care for results
33. Flexibility and drive to go the extra mile
34. Flexible in work availability as business needs dictate.
35. Fluent in Dutch and English. French is an asset
36. A good sense of humour!