Customer Support Specialist
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About the Role:
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* Solve customer queries and provide excellent support through various channels, including ticketing, live chat, and phone calls.
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* Collaborate with internal teams to ensure timely resolution of customer issues.
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* Closely work with consultants, sales, and developers to escalate complex requests.
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* Improve customer experience by providing personalized support and escalating feedback to enhance product quality.
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* Contribute to side projects, such as recruiting, onboarding new colleagues, giving training, and more.
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Requirements:
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* Fluent in English, with proficiency in Dutch or German a plus.
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* Excellent IT and business affinity, with strong problem-solving skills.
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* Strong customer orientation, autonomy, and ability to learn quickly.
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* A valid work permit for Belgium.
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* Strong analytical and communication skills.
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Benefits:
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* Ongoing training and certification program.
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* Opportunities for growth and professional development.
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* A fun and dynamic work environment.
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* Chance to contribute to the improvement of our software Odoo.
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About Us:
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We are a growing software company with a killer product, huge global community, and exciting work environment. We value collaboration, innovation, and customer satisfaction.