Are you someone who genuinely enjoys speaking with people and solving problems proactively? Do you take pride in turning frustrated customers into loyal brand ambassadors?We're hiring a Customer Service Agent to join a fast-growing player in the parcel & logistics sector in the BeLux region.
The RoleYou'll be the first point of contact for end customers and delivery partners, handling inquiries related to deliveries, transport, complaints, and customer account issues.Your mission? Deliver solutions that balance customer satisfaction with operational efficiency — while representing the company with professionalism and empathy.
Key ResponsibilitiesResolve complaints via phone, email, and social mediaFollow up on parcels and coordinate with delivery partnersVerify customer information to ensure smooth processingPropose practical and timely solutions to issuesAct as a brand ambassador and safeguard the company's reputationContribute to reporting on overall customer satisfaction
What We're Looking For1–3 years of relevant customer service experienceExcellent verbal and written communication skillsStrong multitasking and organisational abilitiesA proactive, solution-oriented mindsetFluent French & Dutch required (additional languages are a plus)
This is a great opportunity to join a dynamic logistics environment where customer experience truly matters.
Interested in learning more?
Send me a message or apply directly - happy to share more details in a confidential conversation.