Key Responsibilities
* Directly leads and supervises staff, including training, development, recognition/rewards, assessing performance, and mutually working with team members to implement action plans that ensure excellent customer experience.
* Regularly monitor interactions and frequently meet with team members according to expectations to provide ongoing feedback, development planning, and behavioral coaching.
* Manage performance on programs to defined Key Performance Indicator's (KPI's) as identified by company and client requirements.
What We Are Looking For
You will be successful in this role if you have a solid track record of achieving and exceeding performance and behavioral expectations. You should also have demonstrated ability to manage and prioritize multiple projects on O365 and tasks while employing time management and organizational skills.