PstrongFreelancer Opportunity /strong /ppstrongJob title: Process manager /strong /ppstrongJob location: Brussels, Belgium /strong /ppstrongJob duration: to /strong /ppstrongJob weekly hours: 40 hrs./week /strong /ppstrongRole Overview: /strong /ppThe End-to-End Process Owner for Order-to-Cash (O2C) is responsible for designing, governing, and continuously improving the full O2C process across the organization and technologies. /ppstrongO2C following sub-processes: /strong /pp1. Customer Order Management /ppCapture customer orders (e.g., mobile plans, broadband services) /ppValidate customer data and credit checks /ppConfigure products and services (bundles, promotions) /pp2. Order Fulfillment Service Provisioning /ppProvisioning of network services (SIM activation, internet setup) /ppCoordination with technical teams or third-party vendors /ppOrder tracking and status updates /pp3. Contract Management /ppCreation and management of service contracts /ppHandling renewals, upgrades, and terminations /ppSLA (Service Level Agreement) tracking /pp4. Billing Invoicing /ppUsage-based billing (voice, data, roaming) /ppSubscription billing (monthly plans) /ppOne-time charges (installation fees, device purchases) /ppInvoice generation and delivery /pp5. Revenue Recognition /ppAllocation of revenue based on service delivery /ppCompliance with IFRS 15 or local accounting standards /pp6. Accounts Receivable /ppPayment processing (direct debit, credit card, online) /ppDunning and collections /ppDispute and adjustment handling /pp7. Customer Care Dispute Management /ppHandling billing inquiries and complaints /ppService changes and cancellations /ppRefunds and credits /pp8. Reporting Analytics /ppRevenue and margin analysis /ppCustomer churn and retention metrics /ppOrder cycle time and fulfillment KPIs /ppThis role plays a pivotal part in SAP implementation and transformation projects, ensuring that business requirements are accurately reflected in system design and that the process delivers value across Sales, Finance, Collection and Logistics. /ppstrongKey Responsibilities: /strong /ppstrong1. Process Design Ownership /strong /ppDefine and maintain the global O2C process aligned with SAP best practices /ppEnsure harmonization and standardization of O2C processes across business units. /ppOwn the process documentation, including process maps, controls, and KPIs. /ppstrong2. Innovation Continuous Improvement /strong /ppIdentify opportunities for automation (e.g., e-invoicing, payment matching), digitization, and process simplification. /ppMonitor SAP innovations (e.g., predictive analytics, AI-driven credit scoring) and assess applicability. /ppDrive pilot initiatives and proof-of-concepts to test new technologies or process enhancements. /ppstrong3. Functional Design Board Participation /strong /ppRepresent the O2C domain in the Functional Design Board. /ppReview and approve functional design proposals, ensuring alignment with business goals and compliance requirements. /ppCollaborate with IT and SAP consultants to validate feasibility and scalability of proposed solutions. /ppConsolidate prioritize requirements in the backlog /ppstrong4. Cross-Functional Collaboration /strong /ppAct as the key liaison between Finance (Accounts Receivable, Treasury), Sales, Customer Service, Logistics and IT. /ppFacilitate workshops to gather business requirements and translate them into system functionalities. /ppEnsure integration of O2C with upstream (e.g., CRM, order entry) and downstream (e.g., cash application, reporting) processes. /ppstrong5. Change Management /strong /ppLead change impact assessments for O2C-related changes. /ppSupport communication and training efforts to ensure successful adoption of new processes and tools. /ppAct as a change champion, promoting process discipline and SAP system usage. /ppstrong6. Data Management /strong /ppEnsure data quality, consistency, and governance across O2C master and transactional data (e.g., customer master, SO data, billing records). /ppCollaborate with data management teams to define data standards and cleansing strategies. /ppSupport data migration and validation activities during SAP implementation. /ppstrong7. Governance Compliance /strong /ppEnsure O2C processes comply with internal controls, audit requirements, and external regulations (e.g., VAT, SOX). /ppDefine and monitor KPIs such as DSO (Days Sales Outstanding), billing accuracy, and order fulfillment cycle time. /ppSupport internal and external audits with process documentation and evidence. /ppstrong8. Process/System implementation /strong /ppDefine mobilize adequate capacity/resources to execute projects through different phases: design/build/test/Go Live. /ppValidate proposed designed solution, by checking that all O2C requirements are fulfilled /ppSign off Go Live on O2C related solution /ppstrongRequired Skills Experience: /strong /pp7+ years of experience in O2C process management, preferably in a multinational environment. /ppStrong expertise in SAP (S/4HANA preferred), including SD, FI-AR, and integration points. /ppExperience in large-scale ERP implementations or finance transformation programs. /ppExcellent stakeholder management and communication skills. /ppstrongKey interactions: /strong /ppStakeholder Role /ppFinance (AR, Treasury) Ensure accurate billing, collections, and cash application /ppIT / SAP Team Collaborate on system design, testing, and issue resolution /ppSales / Customer Service /ppAlign order management and customer experience with system capabilities /ppFunctional Design Board /ppEvaluate and approve process and system changes /ppChange Management Team /ppSupport training, communication, and adoption activities /ppInnovation / Digital Team /ppExplore and implement new technologies and process improvements /ppLANGUAGE: EN + NL or FR /ppstrongReady to make a difference? /strong /ppApply now and start your journey with Team Possible! We want to get to know you. /ppAfter your application, we will verify your profile and get back to you within 3 working days. /ppIf you’re successful, you can expect the following steps: /pp● an initial conversation with our recruiter - Swati Kumari /pp● 1st round of interview with HM /pp● Final round of interview with HM /ppstrongAbout Proximus /strong /ppWe are Team Possible turning tech into opportunities. /ppWe are driven by four core pillars: "I care," "I make a difference," "I radically simplify," and "I embrace the future". This means you'll join a team that genuinely cares for customers and colleagues, is empowered to make a real impact, strives to radically simplify complex challenges, and is always looking ahead to embrace the future of technology. We believe in an inclusive and safe environment where everyone can thrive, offering extensive career development resources, including access to over 5,000 training modules and a minimum of 5 days of training per year, to help you continuously learn, grow, and tackle bold challenges with us. /pbr