Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.
Joining frog means you'll be joining the \"pond,\" a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.
YOUR ROLE
Dear Dreamer,
Have you heard the call to bring bold ideas to live, to Make Your Mark? We've heard it too.
Join frog, part of Capgemini Invent, and become part of a global network of visionary dreamers and doers who build world-class experiences, launch disruptive ideas, (re)invent businesses, and transform the world.
frog is the reinvention and experience partner that challenges the status quo to craft and build transformative human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design, and data to (re)--invent businesses, drive growth, and orchestrate customer-centric transformation. Together, we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people, and the planet.
To support the accelerated growth of our Brussels studio, we are currently recruiting Senior Strategists & CX consultants.
As a Strategist or CX consultant at frog, you will collaborate with researchers, technologists, designers, and program managers on various projects. You will face a range of tasks depending on projects, be prepared to:
* Drive projects related to Business Reinvention (e.g. business innovation) and CX Transformation (e.g. CX design and commercial strategy)
* Design and conduct mixed-methods research, combining qualitative & quantitative methods, and synthesize groundbreaking insights
* Translate research insights into innovation or experience directions in the form of storyboards, service blueprints, pitch, etc., and drive validation efforts
* Facilitate collaboration, co-creation and alignment around vision, strategy and execution through workshops, and client working sessions
* Drive improvements in Marketing & Sales organization models, process improvement, or organization activation
* Evaluate the business impact of recommendations, innovating on business models and pricing structures to guide the direction
* Create captivating and impactful storylines and presentations to narrate your ideas according to frog standards
* Contribute to the scale-up of frog Belgium through thought leadership (developing insights, POVs, innovative methods, etc.), continuous contribution to business development, and other entrepreneurial initiatives
* Be part of the pond and collaborate closely with your Capgemini colleagues
YOUR PROFILE
* A master's degree in domains such as Business, Management, Strategy, Marketing, Service design, Industrial design, etc.; preferably with a focus on Innovation and Entrepreneurship. An MBA (with a focus on Innovation Management) or additional master's degree is a plus
* 2+ years of project experience (Senior) in customer experience design, business innovation & growth strategy, business model disruption, marketing and sales strategy, product and service innovation, customer experience transformation, CRM and loyalty, customer data strategy and customer service transformation
* From a senior we expect strong core consulting skills: Quantitative & qualitative research, workshop facilitation, storytelling, advanced presentation design, inductive/deductive reasoning, stakeholder management, data analysis, process design, and design thinking (journey mapping, ideation, validation, innovation sprints …)
* You can express yourself fluently, both written and oral, in Dutch and/or French. Full professional working proficiency of English is required
* Mastery of PowerPoint, Excel, and new forms of delivery. Experience in Figma, Adobe CC, and no-code prototyping tools is a plus
Mindset & Personal Skills:
* Bold attitude, restless curiosity, constantly challenging the status-quo, and fascinated with the changing world
* Real start-up mindset and doer mentality, being hard working with a strong drive and hunger for success and excellence
* Obsessed with improvement, reinvention, and the power of innovation, brand & experience
* Future thinker and visionary, constantly staying ahead of the curve and inspiring those around you
* Passion for collaborating with cross-disciplinary teams of developers, designers, technologists, consultants and other innovators
* Strong customer-centric and empathic reflex
* Creative and out-of-the-box thinker, bringing strong personal opinions and perspective to the team
* Strong presence with good relationship-building and interpersonal skills
* And of course… extremely fun and a true team player
WHAT YOU'LL LOVE ABOUT WORKING HERE
* Flexibility & Autonomy: Work from clients-sites, from home, from Capgemini office or even sometimes from abroad to work the way that works for you.
* Learning & Development: Accelerate your career with global and local training program such as the Consulting Skill Workshop (CWS) and InventX, designed to strengthen your consulting, technical, and leadership skills from day one.
* Supportive Community: Grow in a culture that prioritizes support with buddy programs, mentoring, and active internal communities that help you learn, connect, and build your network.
* Diverse Exposure: Work across a variety of industries, clients, and geographies, giving you broad experience and helping you discover what areas of consulting you enjoy the most.
Equal Opportunities at frog
Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.