Talencia Consulting is currently looking for a Service Delivery Manager for one of his clients. Location: Brussels Start Date: ASAP Duration: 6 months + Language: French and /or Dutch + English Homeworking: Partially remote As the Infrastructure Services Delivery Lead, you will oversee the operational excellence of the IT Infrastructure team, ensuring high-quality service delivery. You will lead a team of System Engineers, drive process efficiency, and act as a key liaison between technical teams and senior management. Mission Team & operational leadership: Lead and mentor a team of System Engineers, fostering a high-performance culture Manage daily workflows, ensuring task prioritization aligns with business needs Act as a people manager, providing guidance and resolving conflicts when necessary Enforce adherence to service-level agreements (SLAs) and quality standards Service & vendor management: Monitor service performance, ensuring client satisfaction and contractual compliance Collaborate with external vendors to optimize service delivery and cost efficiency Drive continuous improvement in tools, processes, and methodologies Performance & reporting: Track team productivity, budget adherence, and project timelines Generate performance reports for stakeholders, ensuring transparency Proactively identify risks and implement mitigation strategies Stakeholder collaboration: Report directly to the Head of Technology Coordinate cross-functional activities with Operations, Technology, and external partners Represent the Infrastructure team in critical meetings (daily stand-ups, incident reviews, etc.) Profile 5+ years in a similar managerial role within IT infrastructure Hands-on experience with data center operations, cloud platforms (Azure preferred) Bachelor's degree in IT or equivalent work experience