We are looking for a Senior UX/UI Designer to lead the design and optimization of customer onboarding journeys within a digital product and sales environment. This role focuses on creating seamless, intuitive, and high-performing user experiences that support the full customer lifecycle, from initial engagement through activation and beyond.
Key Responsibilities
User Experience Design
* Design clear and user-friendly onboarding flows across digital platforms.
* Map and optimize end-to-end user journeys aligned with business objectives.
* Create wireframes, prototypes, and high-fidelity UI designs.
* Conduct usability testing and iterate based on insights.
User Research
* Lead qualitative and quantitative research (interviews, surveys, usability testing).
* Translate user insights into actionable design improvements.
* Document findings in a structured and shareable way.
Collaboration
* Work closely with product owners, business analysts, developers, and stakeholders.
* Act as a bridge between technical teams and business needs.
* Ensure design solutions are aligned with technical constraints and objectives.
Technical & Design System Expertise
* Work within and contribute to a Design System (components, tokens, accessibility).
* Demonstrate strong expertise in Figma (auto-layouts, templates, file structure).
* Ensure accessibility compliance and feasibility within complex IT environments.
* Collaborate with development teams to deliver scalable, maintainable solutions.
Leadership
* Lead UX/UI initiatives from discovery to delivery.
* Promote user-centred design practices.
* Mentor and support other designers within the team.
Profile
* Minimum 5 years of experience in UX/UI design, ideally within enterprise or complex environments.
* Mandatory experience in customer lifecycle and onboarding journeys.
* Strong experience with Design Systems and component-based design.
* Technical understanding of front-end principles (tokens, architecture, systems) is a plus.
* Experience working in Agile/Scrum environments.
* Excellent communication and collaboration skills.
* Proficiency in Figma and prototyping tools.
* English required; French and/or Dutch is a plus.