We are currently looking for an experienced L1 Technical Support Agent to join a dynamic IT support team within a large-scale international organization based in Luxembourg. The successful candidate will provide frontline technical support and ensure high service quality to end-users.
Main responsibilities
Deliver first-level technical support, addressing straightforward incidents and service requests
Troubleshoot and resolve basic issues, gather relevant technical details, and escalate when necessary
Perform network patching on-site and within technical rooms
Provide hands-on support for the Microsoft 365 suite (Teams, SharePoint, OneDrive, Planner, To Do, etc.)
Manage Mobile devices: register/unregister devices, monitor status, manage user profiles, and oversee line changes
Assist with remote access issues, including verifying configurations through management consoles
Guide users through signing certificate downloads and Otp (One-Time Password) registrations
Support file-sharing setups, mapping, data restoration, and drive information
Securely erase data from key IT assets in compliance with internal policies
Identify installed software and maintain accurate asset-user mappings
Perform annual barcode scans of all IT assets (PCs, servers, printers, networking gear, etc.)
Monitor stock levels of IT equipment and proactively communicate any risks of shortages
Handle Hardware inventory tasks, including unboxing, waste sorting, labelling, scanning, and stock transfers
Provide on-site technical support for videoconferencing, hybrid meetings, and web streaming setups
Key requirements
Languages: Proficiency in both English and French
Experience: Minimum 2 years of experience with ServiceNow or similar ticketing tools
Systems: Solid knowledge of Windows 10 and 11
Tools: Strong experience with Microsoft 365 applications
Active Directory: Familiar with standard operations (user/group management, password resets, etc.)
Additional Tools: Working knowledge of Wipedrive and Webex is a plus
This is an excellent opportunity for a motivated IT professional seeking to grow within a structured and multicultural work environment. You'll work on-site as part of a collaborative team, helping end-users solve technical problems while maintaining high operational standards.
Interested? Send us your updated CV and we'll be happy to provide more details.