Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!
Relocation Consultant Position Overview
We are recruiting for Relocation Consultant who will be responsible for coordinating the delivery of local destination service programs based on SIRVA Relocation clients’ policies and benefits. The successful candidate will act as the primary point of coordination and accountability to internal SIRVA Consultants and transferring assignees while maintaining the highest levels of customer service. This includes managing expenses at the lowest possible level for the corporate client while contributing to optimum revenues for SIRVA Relocation.
Key Responsibilities
Under the allocation from the client, administer and manage the process of the relocation for the assignee and family from their pre-decision trip to arrival through to settling in and ongoing support management. This may also include services like preview trip, home search, school search, settling in and repatriation
Administer initiating documentation from client and establish (and maintain) paper and soft files
Make timely contacts with SIRVA internal consultants, 3rd party providers and designated assignees within given Key Performance Indicators (KPIs)
Coordinate with all internal departments/functions to ensure successful assignee experience
Keep up to date on local as well as expatriate issues in the international community, including knowledge about housing market (basic knowledge), international schools, recreation, health issues, public transportation, groceries, ‘Expatriate’ activities, domestic help etc.
Maintain inventories of SIRVA Relocation reference materials for the Expatriate ‘Welcome Kit’ and keep abreast of useful information deemed beneficial for the destination service program
Maintain good relationships with international schools (administrators) and keep updated on international school occupancies and participate in school invitations to ensure full knowledge of school curriculums
Educate assignees or internal consultants on minor relocation issues related to transferring family; communicate with Client HR (where applicable) regarding exception management specific to individual assignees, including recommendations on specific exceptions to policy; provide status updates and keep client HR abreast of arising issues and solutions so the Client is not blindsided
Work according to the requirements of the Company Quality System
Report real and potential problems, as well as any unsatisfactory practices, to your manager for action
Maintain the Relocation Database – SMARTS / Service Engine
Manage third‑party providers such as field consultants, car rental companies, etc., and liaise with them in coordination of the destination service program for the transferring assignee and family members, where applicable
Provide SIRVA Relocation reports as requested
Participate in client/prospect visits and presentations, where required
Qualifications And Preferred Skills
3‑5 years experience in real estate, relocation, human resources and/or accounting or finance.
Excellent communication and diplomatic skills, preferably with experience living abroad and/or communicating with all levels of employees and across cultures.
Prefer fluent English speaker plus one or more languages.
Must have a strong customer service background with ability to build relationships; proven skills in project and service partner management are required.
Must be a team player and self‑starter with initiative and drive.
Good computer skills – proficient in Microsoft Office applications (Excel, Word, Access).
Bachelor’s degree preferred.
Benefits
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy – trust & communication are key to this model and we encourage all employees to discuss with their People leaders what works best for you.
Diversity and inclusion are part of our service and therefore are part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identity.
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