As a Customer Success Executive (CSE)3, you exercise good judgment to work independently with minimal instruction while making sound decisions to resolve moderately complex customer issues. You manage a portfolio of customers, orchestrate success plan initiatives, and collaborate with technical teams to ensure successful product adoption. The role requires proactive identification of opportunities for increased product consumption and acting as the voice of the customer by sharing insights and best practices with internal teams.
Responsibilities
* Develop and execute customer success plans, coordinating initiatives and engaging technical teams to achieve customer objectives.
* Identify opportunities for increased product consumption, track progress against targets, and plan key deployment milestones.
* Gather and share customer insights and best practices with internal teams to improve products and services and enhance customer experience.
* Proactively identify and resolve technical obstacles hindering product adoption by engaging appropriate resources and coordinating solutions.
* Evaluate customer knowledge, product adoption levels, and cloud readiness to provide tailored support and maximize value realization.
Equal Opportunity Policy (EEO)
RedHat is proud to be an equal‑opportunity workplace and an affirmative action employer. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. RedHat supports individuals with disabilities and provides reasonable accommodations to job applicants.
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