Summary Description:
We are looking for an experienced ITOM Expert with deep knowledge of Discovery and Service Mapping to join our team on a full-time freelance basis. The ideal candidate will work closely with stakeholders to understand business needs, translate them into technical solutions, and deliver high-quality ITOM implementations and support.
Role Type: Freelance / Contract (Full-Time, Hybrid)
Start Date: Immediate / Within 1 month
Salary: Competitive Day Rate + Expenses
Location/Language: Belgium — Hybrid (3 days remote, 2 days on site) — English + French ideally (English + Dutch also considered)
Requirements Description:
* Minimum 5 years of hands-on experience with ITOM Discovery and Service Mapping.
* Strong ability to communicate and collaborate with stakeholders across business and technical teams.
* Proven experience in translating business requirements into technical deliverables.
* Must be available to work 2 days per week on site in Belgium and 3 days remotely.
* Fluency in English is required; proficiency in French or Dutch is an advantage.
Tasks Description:
* Engage with business and IT stakeholders to define and understand requirements.
* Lead ITOM Discovery and Service Mapping activities to ensure accurate infrastructure visibility.
* Develop, analyse, and document use cases and technical solutions.
* Provide expert-level guidance on ITOM best practices and architecture.
* Drive continuous improvement and support operational excellence.
* Produce clear documentation on workflows, configurations, and solutions.
Essential Skills/Experience Description:
* 5+ years of ITOM Discovery and Service Mapping experience.
* Excellent stakeholder engagement and communication skills.
* Strong analytical and problem-solving abilities.
* Ability to work independently in a hybrid environment.
* Fluency in English.
Desirable Skills/Additional Information Description:
* Proficiency in French and/or Dutch.
* Experience in enterprise environments.
* Familiarity with ITSM/ITOM best practices and tools such as ServiceNow.
* Relevant certifications or training are a plus.
If this sounds like something of interest, reach out to me with your CV on: ollie.miracco@next-ventures.com