About The Role
Global Supply Chain Business Partner – CX is a strategic leadership role within the Customer Supply & Development (CSD) organization, responsible for shaping and enabling the Global Supply Chain strategy & maturity development for the respective customer segment in support of business growth, customer expectations and commercial objectives. Reporting into the Global Customer Service Center of Excellence (CoE), this role serves as the primary global interface between Supply Chain, Commercial/CX, and regional organizations, ensuring alignment of CSD strategies with customer service requirements and market needs.
Key Responsibilities
* Strategic Advisory & Alignment: Acts as a strategic advisor to senior stakeholders, translating customer/commercial requirements into scalable supply chain strategies, SLAs, and operating models to support growth.
* Customer-Centric Focus: Captures supply chain requirements and defines standards to enhance the customer experience (measured by NPS), specifically focusing on "making it happen," "getting reliable service," and "growing together" stages.
* Global Orchestration & Governance: Establishes governance and acts as the central orchestrator for planning, logistics, customer care, and operations to ensure consistent service delivery.
* Cross-Functional Enablement: Enables regional teams to deliver required service levels and fosters collaboration across the organization.
* Process Improvement: Drives end-to-end integration, process maturity, and system improvements aligned with company strategy (BC & CSD).
* Operational Support: Supports day-to-day operational execution while driving long-term strategic direction.
The Scope
* Global CX business segment (Global CPG or Retail/Specialties/Chains/Regional CPG or Distributors & Artisans)
* Portfolio sourced from all sites globally (internal and external supply sources)
About You
* Postgraduate in any business / supply chain discipline
* Proficient in English
* Strong communication & presentation skills
* Commercially savvy and balanced professional (excels in expectation management)
* Ability to lead and manage change in a complex matrix environment
* Min 15+ years of experience in relevant domain experience in F&B/FMCG industry
* Proactive and collaborative approach, demonstrated people leadership via direct and indirect influencing
* Experience in leading customer facing functions set-up/scale-up/transformation
* Critical thinking, ability to spot trends and work with large data, multiple stakeholders and challenging context
* Direct experience in continuous improvement of supply chain processes and systems
* Hands-on, data driven. Problem solving skills through root cause analysis
* Can work across diverse sales personalities and needs of various business units and customers
* Energetic, enthusiastic and have the capacity to apply extra effort when the occasions demand
* Ability to bring people together, set common agenda and drive change in an collaborate way
* Independent and self-driven personality
* Skills to create internal and external partnerships across the organization and manage interfaces
* Demonstrated experience in leading successful & sustainable change management for customer centric supply chains
* Builds deep customer understanding and relationships
* Close collaboration between different functions with a common business language
* Shared accountability to provide relevant inputs for the next process steps
* Ability to lead, guide and develop (remote) team
* Business acumen, capable of presenting logical and well-structured proposals
Travel requirements: up to 30% travel (Globally to BC and Customer locations)
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
#J-18808-Ljbffr