Key Responsibilities
Handling Customer Requests
1. Receive, assess, and respond to client inquiries, straightforward complaints, and service requests from customers in the DACH market across multiple channels.
2. Provide clear, timely, and customer-centric solutions, collaborating with or escalating to other departments when needed.
3. Contribute to customer retention and satisfaction through proactive, high-quality service.
Customer Administration
4. Register and manage customer information, offers, orders, requests, complaints, and documentation (e.g., import/export papers) in relevant systems for customers.
5. Ensure accurate and efficient data management in line with company procedures.
Customer Visits & Events
6. Welcome customers at our offices and represent TVH at trade fairs and events in the region.
7. Build strong relationships by discussing customer needs and sharing insights into our product portfolio.
Active Sales / Proactive Selling
8. Identify potential customers and engage in prospecting activities within the DACH region.
9. Hand over leads to colleagues when specialized expertise is required.
What We’re Looking For
10. Strong communication skills and a customer-centric mindset.
11. Ability to handle requests quickly, accurately, and professionally.
12. Proactive attitude with a willingness to learn and grow.
13. Strong organizational skills and attention to detail.
14. A team player who enjoys collaborating and sharing knowledge.
15. Previous experience in customer service or sales is a plus.
16. Fluency in German and English is required.
What We Offer
17. A dynamic role with a clear focus on the DACH market in an international, innovative company.
18. Opportunities for professional growth through coaching and training.
19. A supportive, team-oriented environment.
20. Competitive compensation and benefits package.
About TVH
TVH is a global provider of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH means joining a company that combines the strengths of an international market leader with the warmth of a family-oriented culture. We value innovation, collaboration, and continuous growth.