Locala is the world’s leading commerce media platform, leveraging consumer insights and location data to increase brand awareness, drive consumers to store, and deliver smarter business outcomes. Our proprietary technology enables local advertising and insights at scale, all while meeting the highest user privacy standards in the industry.
With over 180 employees around the globe, Locala has offices in France, the United States, Belgium, the UK, Singapore, Malaysia, Italy, Canada and Dubai.
We are looking for a Senior Account Manager based in Brussels. Senior Account Managers serve as the liaison between Locala and its customers. This role reports to the VP Customer Success.
YOUR ROLE:
What you’ll do:
* Address customers’ needs and concerns as quickly & effectively as possible to develop and maintain strong relationships.
* Develop & deliver performance reports to clients and benchmarking those results against similar campaigns.
* Work independently and collaboratively as part of a team.
* Develop strong relationships with customers, connect with key business executives and stakeholders.
* Work alongside trading teams to monitor campaign performance and leverage data driven results obtained to conduct campaign upsells.
* Answer client queries and identify new business opportunities among existing customers.
* Responsible for the creation and delivery of reporting, providing analysis of performance.
* Manage projects with the design team to deliver best in class creative executions.
* Liaise with cross-functional internal teams (including Data, Marketing, Studio departments) to improve the entire customer experience and are able to advise clients on basic technical questions.
Your profile:
* 3-5 years experience in the Ad Tech/Digital advertising field
* Fluent in French and English
* Strong understanding of Media Agency landscape
* Knowledge of digital tracking solutions (i.e DCM,, IAS, MOAT, Nielsen, etc.
* Highly organized and able to prioritize
* Ability to self-manage, juggle multiple priorities & meet deadlines with a strong attention to detail
* Proficient in analyzing large datasets and prioritizing them into actionable insights
* Excellent communication skills
* Client facing experience
* Relationship builder and driver – proven aptitude to connect with large partners, start-ups, executives
* Comfortable with a start-up environment, open to facing interesting challenges globally with a problem-solving & resourceful mindset
About Our Perks:
* Fair and Competitive compensation package (#Succeed)
* Lunch vouchers
* Hospitalization insurance with DKV (#Care)
* A remote work policy with a monthly allowance (#Care)
* State of the art products (#Invent)
* Ecochèque
* A vibrant company life: Global retreat (Ibiza 2019, Lisbon 2022, Paris 2023), Afterworks, Holiday season party, breakfasts.. (#Succeed)
Our corporate social responsibility (CSR) is an integral part of our culture and global strategy: purchase of refurbished computers, partnerships with Noos and Ecotree, energy efficient offices, donations and engagement with charities and an Global DE&I committee (Diversity, Equity and Inclusion). (#Succeed)