Nexeo Belgium is looking for an Amicable Collection Officer to support one of our key clients in the banking sector.As an Amicable Collection Officer, you will:- Manage and follow up on unpaid instalments to prevent escalation to litigation.- Maintain daily contact with clients in arrears, both via phone and email, with a customer-centric and diplomatic approach.- Analyse client files to identify the appropriate treatment and negotiate repayment solutions.- Ensure accurate and qualitative management of all case-related information.Your profile:- Bachelor’s or Master’s degree.- At least 2 years of relevant experience in a similar role.- Excellent communication skills in Dutch, French, and a strong command of English.- Proficient in MS Office and comfortable with various IT tools.- A strong interest in finance and banking products is a plus.Soft skills:- Assertive and results-oriented negotiator.- Customer-oriented, diplomatic, and stress-resistant.- Analytical mindset with strong attention to detail.- Autonomous, problem-solver, and a great team player.- Able to work under pressure and adapt quickly.We offer:- Hybrid working: 50% remote, 50% on-site.- An opportunity to join a dynamic team within a major banking group.- A stimulating work environment that values collaboration and performance.Interested in helping customers and making a real impact?Apply now and join Nexeo Belgium!#CollectionOfficer #FinanceJobs #Banking #Negotiation #CustomerService #HybridWork #Nexeo #BelgiumJobs