Are you an accountant with a good knowledge of English and dreaming of breaking out of the routine to dive into tech?
Transform your business expertise into a new career: become the link between accounting and management IT at IBGraf Group, a leading player in accounting software and ERP for over 40 years.
🚀 Your mission
As a Management Software / ERP Support Consultant, you will assist Belgian and Luxembourgish companies in their digitalization.
Your role combines business analysis, technical support, and customer assistance:
* Provide FR/ENG customer support as needed (diagnosis, troubleshooting, follow-up via ticketing).
* Install, configure, and set up new software solutions.
* Analyze accounting needs and propose the best ERP configurations.
* Train and guide users (webinars or remote assistance).
* Collaborate with the project and development teams to improve tools.
* Monitor satisfaction indicators and contribute to continuous improvement.
🧩 Candidate Profile
* Comfortable speaking and writing, with a good knowledge of English?
* Training or experience in accounting/management IT background (fiduciary, SME or company).
* Curious, pedagogical, and passionate about management software solutions.
* Customer service oriented, structured approach, team spirit.
* Resilient, solutions-oriented, with a genuine pleasure in helping and sharing knowledge.
* Bonus: knowledge of Sage, Horus Software, Odoo or other ERPs.
💡 Why join IBGraf?
Because here, you advance your career without sacrificing your work-life balance.
You work in a human, stimulating, and supportive environment, where every project is a collective adventure.
Our values:
* Maturity & Vitality
* Respect & Kindness
* Business Expertise & Performance
🎁 What We Offer
* Permanent contract with an attractive and evolving package
* Company car + fuel/charging card
* Group insurance
* Remote work (after 3 months)
* Flexible hours (after 1 year)
* Annual bonus based on team performance
* Compensatory leave
* Offices located in Belgium in Wavre, Zaventem, Namur, and Herstal.
Recruitment Process
* Initial phone call with our HR
* Interview with a manager + technical lead
* Psychometric tests
* Employee meeting (to discuss IBgraf culture)
* Meeting with the two leaders
* Proposal