Job Features
Job CategoryMid-Senior level About TPV Technology
TPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV, PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TV's and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the world's major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.
About PPDS
PPDS is the exclusive provider of Philips professional displays, including digital signage, interactive and LED displays, as well as professional TVs, worldwide under trademark licence from Koninklijke Philips N.V. One of the fastest growing global AV players, our business stands on firm foundations. PPDS is a trading name of TP Vision Europe B.V. and MMD-Monitors & Displays Nederland B.V., both wholly-owned subsidiaries of TPV Technology Limited, which is the world’s largest manufacturer of monitors and a leading provider of display solutions. By combining the Philips brand promise with TPV’s manufacturing expertise in displays, at PPDS we employ a competitive and focused approach to bring innovative products to market – from our 10” touchscreen through to unlimited LED displays. Designing solutions that make a positive impact, both for resellers and for end-customers – at the right time and in the right places – including corporate, education, retail, hospitality and other industry settings. The market for high-quality professional displays continues to grow and our products are selected not only for their innovative technology and our focus on developing for a sustainable future, but also for our human approach – our relationships with our customers set us apart from the competition. Reinforcing our continued growth both within the existing marketplace, and into new arenas, in 2021 we launched an updated brand identity and a set of strong strategic focuses – delivering total solutions and opening up market opportunities globally for our customers, all while supporting the circular economy.
Scope
The field application engineer Signage is responsible for timely and high-quality end to end
product and application support for Signage solutions.
Main responsibilities are support towards customers in the field using our products as well
as performing fast feedback towards product development & service.
Responsibility
• Review of operator specific requirements documents and test specifications.
• Define, prepare, introduce and steer required innovative test equipment (tools, apps,
etc.).
• Prepare and execute subset of system validation activities specific to the field issue
and innovation.
• Write problem reports and report on product quality. Take care of reproducibility,
record streams, take dumps, describe display conditions, and upload material.
• Communicates actively with the different customers in the field and internal
stakeholders.
• Presales support for the PPDS EMEA Sales team towards customer inquiries.
• Provide 2nd level field support to B2B customers in the case of technical queries or
issues
• Arrange trials, product evaluation, exhibitions and training for internal as well as
external people
• Organize and solve field complaints, rework actions in cooperation with the Service
department.
• Monitor and verify hardware/software improvements with product management and
communicate towards customers
• Field status reporting on regular base
• Being involved in testing of new equipment
What Do We Offer You
• A full-time position based in Ghent (Belgium), possibilities to work from home.
• Being part of the technical sales support team in a position with a lot of autonomy
and opportunity to shape the signage business for PPDS in EMEA
• Hands-on role in a flat organization and an open, energetic business growth
environment
• Working for a great brand, an interesting fast growing B2B industry with attractive
and innovative products
Education And Related Experience
• Bachelor degree into technical education with about 3-5 years of relevant
experience preferably into the B2B market
• Knowledge of the Signage solutions is an advantage
• Good knowledge of electronics, basic software & IT (TCP/IP)
• Knowledge of HTML and web support tools as well as IP networking.
• Familiar with software/ hardware applications testing and debugging
• Good developed communication skills (English, both verbal and written, other
language support is an advantage).
• Customer oriented. Team player. Hands-on mentality
• A result driven, proactive approach
• Willingness to travel within EMEA, occasional worldwide (+/- 10-20%)
• Driving license required