Overview
As an expert software engineer, you will provide expert-level support by handling the most complex and technical software issues at our support department. You will troubleshoot, diagnose, and resolve deep-rooted software problems, working closely with Camco’s software developers to implement fixes and updates.
What You’ll Do
Your primary responsibility (about 80% of your time) will be analyzing software issues and connecting the dots between log data, system behavior, and code.
More Specifically, You Will
* Analyze log files and network-related problems.
* Map your findings to the implemented software.
* Clearly communicate your insights and solutions to both colleagues and customers.
Additional Responsibilities
* Write and review code changes to resolve bugs.
* Roll out patches and updates based on reported issues.
* Serve as the highest escalation point for Tier 2 support, guiding junior engineers through complex problems.
* Collaborate closely with our Tier 4 project software developers.
* Maintain a detailed knowledge base of resolved issues and solutions.
Your profile
* You hold a Master’s degree in Computer Science or a related ICT field, or a Bachelor’s degree with at least 3 years of relevant experience.
* You have solid knowledge of C# or a similar object-oriented language in a multithreaded environment.
* You are familiar with IP networking and backend applications in Windows Server environments.
* Experience with hardware in networked environments, web technologies, C or C++, or Linux is a plus.
* You thrive on solving complex challenges and aim for user-friendly, high-quality results.
* You are fluent in both Dutch and English.
* You are analytical, structured, communicative, and enjoy working in a results-driven environment.
* You take ownership, are quality-minded, and value flexibility in your work.
Our offer
* A challenging and diverse role in a high-tech, innovative company based in Leuven.
* A passionate team of 25+ support engineers and 2 direct software engineering colleagues who value open communication and teamwork.
* A permanent contract with a competitive salary package, including a company car, group and health insurance, meal vouchers, eco vouchers, and daily allowances for travel.
* Flexible working hours and the option to work in a hybrid setup after your initial training period.
* Free soup and fruit at the office, regular team events, and an easily accessible location with on-site parking.
* A workplace that encourages initiative, autonomy, and entrepreneurial thinking.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Maritime Transportation
#J-18808-Ljbffr