À propos de l'entreprise
Armstrong International is a family-owned company founded in 1900 and managed by the fifth generation of the Armstrong-Bloss family. Today, our global enterprise has more than 1,500 employees serving the world. As thermal utility experts our goal is to improve energy efficiency and safety for our customers and help them achieve their carbon reduction pledges. Our European branch created in Herstal (Liege) in 1969, serves more than 40 countries (Europe, Middle East, Africa) with a network of more than 60 representatives and direct sales offices (France, Italy, UK, Germany, Dubai). Our service teams work on behalf of major industrial groups (petrochemicals, chemicals, agri-food, pharmaceuticals, etc.), for different types of services:
* Engineering studies to identify and implement energy and CO2 saving solutions
* Making thermal distribution systems and networks more reliable
* Solution implementation with performance guarantee
At Armstrong, we rely on IT & business systems to empower people by providing solutions through technology. As a consequence, we are seeking an experienced IT Systems & Facility Administrator who has the technological Business Acumen and people skills to provide an even more enjoyable experience to our customers, partners, and employees.
À propos du rôle
Your responsibilities and DUTIES
Responsabilités
* Implement infrastructure equipment including server, storage, backup hardware.
* Administrate, monitor, and maintain the organization's servers, operating systems, and related infrastructure.
* Implement network and system upgrades, patches, and configurations to ensure optimal performance and security.
* Maintain backups of company data, network devices and servers and restore files as needed.
* Implement network equipment including switches, wireless access points, routers, and firewalls.
* Maintain wired and wireless networks, troubleshoot network issues, optimize network performance, and ensure network security protocols are followed.
* Diagnose and resolve system and network-related issues in a timely manner.
* Provide hardware and software recommendations in accordance with standards and policies.
* Coordinate with vendors for hardware procurement, repairs, and replacements under warranty.
* Configure and maintain workstations, laptops, and printers in accordance with global standards.
* Manage and track inventory of hardware and software assets.
* Provide IT orientation for onboarding of new employees and conduct user training sessions on system usage and best practices.
* Ensure compliance with IT acceptable use and security policies, standards, and procedures.
* Provide timely and effective support to users via phone, in-person requests, and the help desk ticketing system.
* Collaborate with other IT team members to address complex problems and ensure compliance with industry standards and regulations.
* Develop and maintain relevant documentation, processes, and procedures.
Qualifications
* Ideally you have 3 to 5 years of experience
* You hold an IT Technician education
Compétences requises
* Strong troubleshooting and problem-solving skills
* Effective communication and interpersonal abilities
* Customer-oriented with a patient and positive attitude
* Experience working with help desk software and managing support tickets, deploying workstations, and onboarding/offboarding of users
* Experience maintaining server operating systems in an enterprise environment utilizing active directory services
* Strong knowledge of desktop operating systems, applications, hardware, and networking component
* Experience with network protocols, security, and firewall configurations
* Ability to collaborate with cross-functional teams and vendors to achieve project goals
* Efficient time management skills to prioritize and handle multiple tasks concurrently
* Commitment to continuous education to learn and stay up to date on industry trends
* Sync with Finance for IT need (budget)
* Facility Growth planning
* Factory Floor Urgent Support
* Factory Floor PM of IT equipment
* PC deployment
* Monthly License count validated
* Local vendor contract renewals
* Server Administration
* Network deployment, including WIFI
* Cyber Security clean up, Adhoc
* Telephony management
* Annual FY capital IT project refresh programs
* Fluent in French and English
* Experience in an industrial environment within an international environment is an asset
Plage de rémunération et package de compensation
* An Opportunity to work in an international group, leader in its field
* Dynamic and evolving team in a growing market
* Salary in line with defined responsibilities
* Company with strong core values
* Option of Home office once a week after training period
INTÉRESSÉ ?
If you want to apply or if you need more information, please contact Laura Demir: ldemir@armstronginternational.eu