Customer Support Analyst
Services / Business Support Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgique Are you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a killer product,
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.
Quality of Product / Tools
Help customers with their use of Odoo Business Apps
Side projects (recruit and onboard new colleagues, give training, ...)
Fluent in English
Fluent in Dutch or German is a +
IT & Business Affinity
Any other European language (Spanish, Italian...)
Technical knowledge (XML, Python, JS)
You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback.
We count on you to give our customers the best support experience they have ever had. Being a team leader at Odoo.