Are you ready to lead a high-performing IT support team and make a real impact in an engineering IT environment? We’re looking for a hands-on leader who thrives on team management, operational excellence, and problem-solving. Your Mission You’ll lead a dedicated IT support team that ensures the stability, security, and efficiency of critical engineering IT services, including: ️ Active Directory & workstation management Application packaging, installation & deployment Filesystem & storage management ️ Troubleshooting engineering tools & environments Lifecycle management (OS upgrades, major software releases) What You’ll Do Team & Service Management Organize daily team activities, workloads & priorities ️ Manage incidents, requests & changes via ServiceNow (or similar) ⚡ Optimize processes and workflows for operational excellence Lead your team to peak performance Operational Excellence & Crisis Handling Coordinate technical crises affecting engineering operations Act as the escalation point for complex issues Work closely with management, engineering leaders & stakeholders Drive post-mortems & corrective actions to prevent recurrence Performance & Reporting Define KPIs and track service performance Analyze data to continuously improve support quality Communicate progress, risks & achievements transparently ️ ️ What We’re Looking For Technical Expertise Active Directory domain administration & workstation environments (Windows/Linux) Application packaging, deployment & license management Filesystem & storage management principles Experience with ITSM tools (ServiceNow, etc.) Data skills: Excel, PowerBI, Python for reporting & visualization Leadership & Social Skills Proven experience leading technical teams Strong prioritization & crisis management skills ⚖️ Excellent problem-solving & communication abilities ✨ Nice-to-Have KPI design & service performance reporting Familiarity with engineering environments (CAD, simulation tools) Knowledge of ITIL processes Qualifications Master’s degree or equivalent experience 6–10 years in IT operations or support leadership