Position: Workplace Support TechnicianLocation: Brussels, Belgium (Hybrid)Experience: 5–6 yearsRate Card: €300/dayLanguages: English + French/Dutch (Fluent C1)Mode: Hybrid (3 days/week)About the Role Join the GEMS IS Helpdesk & Workplace Solutions team, supporting end users across workplace and mobile domains. You'll provide first and second line support, manage incidents, and contribute to workplace innovation projects.Key Responsibilities
- Provide 1st & 2nd line support (phone, mail, in person).
- Handle, coordinate, and follow up IT service requests.
- Assist users with tablets, smartphones, and workplace tools.
- Identify, track, and resolve hardware/software incidents.
- Manage workstation assets, set up and configure devices.
- Prepare accurate support documentation.
- Contribute to workplace projects and innovation initiatives.
- Liaise with external suppliers and coordinate technical assistance.
- Advise on workplace & mobile architecture.Required Skills & Experience
- 5–8 years in IT workplace support (large enterprise, 1000+ users).
- Experience in trading environments is a plus.
- Strong communication, customer orientation, and problem solving skills.
- Ability to work autonomously, under pressure, and in a team.
- Service oriented mindset with interest in IT trends.Technical Skills (Advanced)
- Windows 10/11
- Office 365
- Mac OS
- Active Directory
- PowerShell (optional)Functional Skills (Advanced)
- Troubleshooting
- Proximity support
- Hotline support
- Mobile services support (smartphones, tablets, MDM)
- VIP IT support
- ITIL (optional)Working Hours
- Service window: 8 AM – 7 PM, 40 hours/week.
- On call duties may be required.Why Join Us
- Be part of a bi localised team (Paris/Brussels).
- Work in a dynamic, multinational environment.
- Opportunity to drive innovation and workplace improvements.