Greetings!
We are looking for IT Service Lead
Location : : Belgium
Experience :8- 10 yrs
Job Type : Hybrid
Work Type: Permanent
Language : Dutch or French(Mandatory)
Mandatory Skills :
• Multilingual (English – French – Dutch)
• 10+ years experience
• Experience in Digital Workplace Services
• Strong coordination and training skills
• Escalation & service management experience
Key Responsibilities
• • Ensure customer satisfaction at all times
• Supervise and manage the service team
• Coordinate customer service activities
• Provide direct customer support when required
• Train staff members to maintain the highest standards of customer service
• Ensure compliance with company policies and procedures
• Review and resolve escalations
Required Experience
• • Senior-level experience in service coordination and team leadership
• Proven experience in training and mentoring teams
• Experience within Digital Workplace Services environments
• Strong communication and interpersonal skills
• Ability to handle escalations and complex customer situations