About the Role
We are seeking a highly organized and proactive Operations Coordinator to support our Risk & Compliance department's strategic initiatives, governance, communications, and operational efficiency.
This role ensures seamless collaboration across teams, maintains critical processes, and enhances department-wide communications and reporting.
The ideal candidate is highly detail-oriented, with strong communication and stakeholder management skills.
Key Responsibilities:
* Communications, Engagement & Community Management:
o Develop and deliver internal communication strategies, including newsletters, updates, and intranet content.
o Manage the department's intranet and Teams community, ensuring up-to-date content and active engagement.
o Coordinate virtual events, awareness campaigns, and training sessions to strengthen team culture.
o Serve as a point of contact for stakeholder queries and internal communications.
* Operations, Governance & Knowledge Management:
o Support committee meetings through planning, documentation, and follow-up on action items.
o Maintain and update departmental policies, guidance documents, and regulatory materials.
o Oversee document management, ensuring version control, accessibility, and compliance with retention policies.
o Curate and distribute knowledge-sharing resources such as training guides and policy updates.
o Drive operational improvements and best practices to support effective governance.
* Administrative & Interim Support (maternity cover):
o Manage team mailboxes and respond to external network enquiries.
o Coordinate meetings, schedules, travel arrangements, and expense processing.
o Ensure accuracy of intranet resources, forms, and templates through regular updates.
o Provide general support to the central operations team across various administrative and technical tasks.
Requirements:
* A relevant bachelor degree and/or experience in operations coordination, risk and compliance, project management, or a similar role of at least 4 years.
* Strong organizational and project management skills, with the ability to manage multiple priorities.
* Excellent written and verbal communication skills, with experience in drafting reports and business communications.
* Have excellent command of English, both spoken and written.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint) and other collaboration tools.
* Detail-oriented team-player with a focus on achieving excellent results through being accurate, efficient and responsible.
* Positive 'can do' attitude, easy-going and good sense of humour.
* Ability to work independently as well as effectively in an international team.