Our client, a global leader in the industrial sector, is undertaking a large-scale digital transformation focused on sales optimization. The project seeks an analyst to support business users through testing phases and transition into first-line support after the system go-live.
Responsibilities
* Support business users during User Acceptance Testing (UAT) and navigation of functional scenarios.
* Coordinate test management activities to reduce administrative overhead for business stakeholders.
* Draft clear procedures and comprehensive end-user documentation to facilitate system adoption.
* Register, track, and follow up on technical issues identified during testing phases until resolution.
* Provide first-line support and helpdesk services following the system go-live, triaging issues for consultants.
* Collaborate with business stakeholders and consultants to ensure technical alignment with business needs.
Requirements
* You have 1+ years of relevant professional experience.
* You possess a strong interest in ERP systems, SAP S/4HANA, and digital transformation.
* You are experienced with structured ways of working, particularly regarding testing details and documentation.
* You have a Bachelor’s degree or higher in a field requiring analytical and structured thinking.
* You are proactive and communicative with a solution-oriented mindset.
* You are fluent in English.
Nice to Haves
* Prior exposure to SAP through internships, traineeships, or academic projects.
* Familiarity with testing concepts such as UAT, test scripts, and defect management.
* Experience drafting user-facing documentation or training materials.
* Knowledge of Dutch.
Offer
* Start date: ASAP
* Duration: long term
* Work regime: Full-time
* Location: Ghent
* Working model: Hybrid (with regular onsite presence)
* Contract: open to both permanent employees and freelancers
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