Young Graduate – Management Consulting AnalystCustomer Insight & Delivery | Accenture Song
About Accenture Song
Accenture Song is the world’s largest tech‑powered creative group. We combine strategy, consulting, creativity, and technology to help organizations reinvent how they connect with their customers and create meaningful experiences at scale.
Your future role
Are you analytical by nature, curious about experience, and motivated by change?
Do you enjoy working across industries, problem spaces, and project types? Are you eager to turn data and insights into real, tangible impact?
As a Management Consulting Analyst in our Customer Insight & Delivery team, you will help organizations rethink and transform how they care for their customers. You will work at the intersection of data, customer insight, technology, and delivery, contributing to projects that reinvent customer experience and customer care models across industries.
This role is ideal for a Young Graduate with a strong analytical mindset who embraces variety, learning, and impact in a fast‑changing consulting environment.
What you’ll do
As part of our team, you will contribute to customer transformation initiatives combining advisory and delivery. Because our work is highly diverse, your role will evolve from one project to another — in scope, industry, and responsibilities.
At the core of our work, we enhance customer experience across industries through three key pillars:
Data‑driven knowledge
Analyze customer data and call center interactions (e.g. speech‑to‑text outputs)
Identify drivers, prioritize opportunities, and define solutions that improve customer experience
Technology enablement
Support the design and implementation of chatbots and GenAI accelerators
Improve customer care journeys and advisor efficiency through digital solutions
Strategy definition
Analyze end‑to‑end customer and service processes
Co‑create innovative and optimized ways of working, from pain points to target operating models
What we’re looking for
Education
You hold a Master’s degree (any educational background)
Skills & interests
Strong analytical mindset and enjoyment of data‑driven problem solving
Interest in customer experience, service transformation, and consulting
Curiosity for digital and customer‑related technologies (e.g. CRM platforms, conversational AI, customer analytics)
Ability to combine thinking (analysis) with doing (delivery)
Mindset (Young Graduate)
Curious, adaptable, and motivated by variety and change
Eager to learn and continuously develop new skills
Comfortable working in multidisciplinary and diverse teams
Languages
Fluent in English
Fluent in French and/or Dutch (both is a strong asset)
What we offer
High‑impact consulting projects across multiple industries
Extensive training and learning opportunities throughout your career
A collaborative, diverse, and supportive culture
Competitive salary package including:
13th month & holiday allowance
20 + 12 holidays
Laptop & smartphone
Hospitalization & group insurance
Bonus program
Hybrid working model (Brussels office, client site & remote)
Green mobility options
Flexible rewards & benefits platform
And many more benefits
#J-18808-Ljbffr