Job Description Oracle is leading a cloud revolution. Emerging technologies are disrupting old paradigms and unleashing new opportunities. We are transforming the world of business, empowering nearly half a million organizations worldwide to turn untapped potential into real business value. We enable companies to reimagine their businesses, processes, and experiences to outpace change. About Customer Success Services (CSS) Customer Success Services (CSS) is a global line of business at Oracle, with over 20 years of experience providing dedicated support to more than 6,000 companies across 100 countries. Our services are designed to fit the evolving needs of our customers by working closely with them to understand their unique requirements and business goals. We help organizations embrace the right technology to shape their future and achieve more. What you will do The Senior Technical Account Manager (TAM) helps customers maximize the value of their Oracle investments and achieve business outcomes by managing the successful delivery of CSS transition, deployment, and optimization services across all Oracle products, technologies, and both on-premise and cloud layers. This role maintains and manages CSS customer relationships and delivery projects to ensure customers and decision makers are engaged, influenced, and delighted. Key Responsibilities Project Management Lead large-scale customer engagements, delivering CSS solutions to business-driven and technically complex requirements across the Oracle stack. Ensure successful outcomes for the customer and profitability for Oracle, demonstrating excellence and the value-add of Oracle services. Employ industry-standard methodologies (e.g., PRINCE2, PMP, Agile) to manage projects. Oversee all project activities: transition from sales to delivery, resource management, defining and driving success criteria, and serving as the primary client interface. Handle multiple high-profile projects, including migrations, upgrades, infrastructure implementations, and cloud transitions. Manage finances, including revenue forecasting, resource allocation, change control, and escalation management. Coordination of Contract Deliverables Develop project plans mapping key objectives to contract deliverables. Coordinate resources and manage delivery plans to ensure high-value results for the customer. Prevent scope creep, maintain optimal profit margins, and identify/mitigate risks and issues proactively. Customer Advocacy Serve as the customer advocate within Oracle, focusing on CSS matters and supporting broader Oracle business lines. Articulate customer needs, manage expectations, and represent CSS interests effectively. Business Development Identify and cultivate business opportunities within customer accounts, developing them to the stage where the sales organization can pursue deals. Additional Areas Stakeholder management, financial control, resource planning, risk/issue management. Key Skills & Competencies In-depth understanding of customer industries, core business processes, and technical/business needs. Demonstrated experience delivering large-scale IT projects. Proven track record using recognized Project Management Methodologies (PRINCE2, PMP, Agile). Proficiency in escalation management and change control; adaptable to change. Experience building long-term strategic relationships with key customer contacts. Background in Professional Services, Account Management, Project Management, Enterprise IT Management, Customer Support, or Enterprise Software Deployments. Desirable certifications: PRINCE2 / PMP and ITIL; knowledge or experience with Agile. Strong interpersonal skills; extensive customer "face-to-face" engagement at middle and executive levels. Excellent relationship-building and communication skills. Solid industry expertise. Competency in conflict, time, and self-management. Inspirational leadership and strong management skills. Business acumen and ability to make sound, timely business decisions. Strong team orientation, leveraging the collective strength of Oracle. Significant experience in IT and/or Account Management. Excellent Dutch and English language skills are mandatory. Responsibilities _At Oracle, we don't just respect differences - we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before._ _https://www.oracle.com/corporate/careers/diversity-inclusion/_ \LI-AM3 \LI-Hybrid Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.