Who we are
You. Better. With Alan.
Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.
By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.
We partner with 35K+ companies of all sizes, serving more than 1M users, and have reached 770M+ in ARR.
Our team of 700+ people (still growing) operates across France, Spain, Belgium, and Canada .
How we do it ?
People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:
What drives us - We're obsessed with helping members live healthier
* Mission is the Boss: long-term thinking, mission above all else
* Member & customer-led: obsessed with solving problems and delighting users
How we build excellence - We hire the best and empower them to succeed
* Champions of excellence: extremely high standards and talent density
* Distributed ownership: everyone owns their decisions and results
* Radically transparent: all information accessible, written-first, async decisions
How we grow together - We improve through honest feedback and bold thinking
* Optimistic alchemy: optimists who collaborate with genuine care
* Empathetic challengers: direct, caring feedback to help each other grow
* Bold contrarians: think differently, try new approaches
How we move fast — We fight complexity and focus on what matters
* Disciplined execution: decisive action with compounding focus
* Fight for simplicity: high-impact processes, smart frugality
Your mission
Our Account Management team's purpose is to make our key accounts stay and grow with Alan. We created the team in 2023 and we are now 5. We are looking for amazing people to help us take care of our growing pipe, especially with our medium-touch segment and large accounts.
Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems
As a Key Account Manager, you will:
* Handle a portfolio of strategic accounts and flagships companies
* Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan
* Proactively identify potential signals of dissatisfaction and implement solutions to answer them
* Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
* Analyze and present consumption reports to customers through business reviews- Identify and execute out-of-the-box initiatives to engage our existing customers
* Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
* Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams
* Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams
Your profile
We are looking for passionate people who want to bring delight to their clients
You'll be a great fit for this role if you have:
* At least 5 years of experience in a customer-facing role
* Excellent track record of over-performance
* Experience working with companies of more than 150 employees
* Fluency in Dutch and English (French fluency is also a plus)
* Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency
* Excellent analytical and problem-solving skills, with the ability to create data-based reports
* Great active listening skills and exceptional follow-up abilities
* Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding
It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have )
For this opportunity, we are aiming to hire within the C0-D level range.
Perks & Benefits
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:
* Fair rewards. Generous equity packages complement your base salary.
* Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you're the happiest.
* All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
* Flexible vacation policy and flexible working hours. organize your time as you wish.
* Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.
* Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners).
* Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
* Personal growth through coaching: At Alan, coaching isn't just a perk - ****it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
* Parental leave. Extended parental leave for all new parents.
Important note: we hire people, not roles.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application
Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.