B&B HOTEL Brussels Airport
Hôtel Shift leader H/F/X
à temps plein (38 h)
The Front Desk is often the first point of contact and the first impression for guests.
As a Front Office Shift Leader you will:
* Assist guests with warmth and professionalism.
* Oversee front office and cashiering operations during your shift, ensuring everything runs smoothly.
* Handle guest arrivals, check-ins, check-outs, and room changes efficiently, maintaining accuracy in our hotel systems.
* Ensure compliance with accounting policies, managing cashier floats, financial transactions.
* Promote loyalty programs, and apply upselling techniques for enhanced guest experiences.
* Maintain cleanliness and order at the front desk while supervising and motivating team performance.
* Act as Manager on Duty when needed, resolving guest complaints, and ensuring safety and security.
What we offer:
* Salary following the barema of Commission Paritaire 302, cat.6
* Eco cheques.
* meals Cheques.
* End of Year Bonus.
* The Room to grow by following trainings.
Localisation:
Diegem
Type de contrat:
CDI, CDD - full time
Dutch, English, French
What We Need from You :
- Ability to work in a team.
- Excellent communication skills.
- Problem-solving abilities.
- Flexibility.
- At least 2 years of experience as a receptionist.
Job Types: Full-time, Permanent contract, Fixed term contract
Contract length: 6 months
Benefits:
* Continuing education credits
* Eco vouchers
* Food allowance
* Professional development assistance
* Uniform provided
Work Location: In person