Dstny BE Zaventem, Flemish Region, Belgium
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Dstny BE Zaventem, Flemish Region, Belgium
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Dstny is a dynamic and innovative company specializing in managed services, with a particular emphasis on our cutting-edge UCaaS (Unified Communications as a Service) solutions.
Our UCaaS portfolio includes a comprehensive cloud IPBX, an advanced CRM connector, seamless MS Teams integration, and a unique mobile/fixed phone convergence feature.
Our technical product management team is pivotal in designing technical architectures, producing documentation, ensuring level 3 support, maintaining and enhancing platforms, and providing DEV-OP skills to other departments (identifying repetitive and/or time-consuming tasks and specifying an automation process which could be implemented by the TPM team or the DEV team).
Position Overview:
We are seeking a highly skilled UCaaS Engineer with a strong background in unified communications and collaboration solutions. This individual will play a key role in managing and enhancing our in-house UCaaS solutions and will be developed into the role of a Technical Product Manager. The ideal candidate will possess robust technical expertise, excellent writing skills, and the ability to communicate complex concepts clearly.
Key Responsibilities
* Technical Architecture Design:
* Design and implement scalable and reliable architectures for our UCaaS solutions, including cloud IPBX, CRM connector, MS Teams connector, and mobile/fixed phone convergence.
* Collaborate with cross-functional teams to ensure seamless integration of UCaaS solutions with other managed services.
* Technical Documentation & Procedures:
* Produce comprehensive technical documentation, including design documents, implementation guides, and support procedures.
* Create clear and concise documentation for delivery and support teams to facilitate efficient service delivery and support.
* Level 3 Support:
* Provide expert level 3 support for UCaaS solutions, troubleshooting complex issues and ensuring timely resolution.
* Act as an escalation point for technical issues, working closely with support teams to resolve customer problems.
* Platform Maintenance & Enhancement:
* Maintain, update, and enhance the technical platforms supporting our UCaaS solutions.
* Monitor system performance and implement improvements to ensure high availability and performance.
* Cross-Departmental Support:
* Utilize DEV-OP skills to support other departments, acting as a versatile technical resource.
* Assist in the automation of processes and the development of tools to enhance operational efficiency.
* Pathway to Technical Product Manager:
* Develop a deep understanding of the product management lifecycle and contribute to product strategy and roadmaps.
* Collaborate with product management and other stakeholders to align technical solutions with business objectives.
* Grow into the role of Technical Product Manager, taking on increased responsibility for the UCaaS portfolio.
What we're looking for in you...
* We are looking for someone with an engineering degree or at least a Master's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
* Dutch or French speaker with excellent written and spoken English skills
* Strong background in unified communications and collaboration solutions, with experience in cloud IPBX, CRM connectors, MS Teams integration, and mobile/fixed phone convergence.
* Proven experience in designing and implementing UCaaS solutions.
* Excellent verbal and written communication skills, with the ability to explain complex concepts in a simplified manner.
* Experience with DEV-OP practices and tools is a plus.
* Certifications in relevant technologies (e.g., MS Teams Voice Engineer, certifications in cloud communications platforms such as Cisco WEBEX, Wildix etc.) are a plus.
* Technical proficiency in UCaaS solutions and architectures.
* Ability to produce high-quality technical documentation.
* Strong problem-solving abilities and attention to detail.
* Excellent communication and collaboration skills.
* Ability to work independently and as part of a team.
* Willingness to learn and grow into a Technical Product Manager role.
What we can offer you...
* A challenging job in a fast-growing company where you can also grow yourself (with plenty of room for training)
* A competitive salary, including an eco-friendly company car with fuel/charging card or an interesting flexible mobility budget.
* Flexible working hours, with the possibility of remote work. Because in digitalization, we should set a good example, right?
* A pleasant working environment in a renewed Dstny house, customized to the wishes of our Destinians.
* A great team of colleagues and wonderful customers.
* A friendly atmosphere with regular fun team-building activities or company events.
* Always fresh soup, fruit, and delicious coffee.
Are you convinced? Don't wait any longer and apply via the form below.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Product Management
* Industries
Telecommunications
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