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While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.What you will doAct as the primary contact between business units and IT for production services (Run & Change)Ensure smooth operations of applications and infrastructure in line with agreed service levelsCoordinate internal and external stakeholders to maintain service qualityManage and prioritize the IT project and change portfolioMonitor service performance using KPIs and drive continuous improvementHandle escalations, incidents, and business-critical issues effectivelyAdvise business teams on IT solutions, standards, and technology roadmapsPromote best practices in IT resilience (DRP, BCP, High Availability)What you bringMinimum 6 years of experience in IT service delivery, IT operations, or business relationship managementStrong understanding of IT infrastructure and cybersecurity principlesProven experience with ITIL processes and service management frameworksExperience managing IT budgets and project portfoliosKnowledge of resilience frameworks (DRP, BCP, HA)Strong stakeholder management and communication skillsAnalytical mindset with the ability to synthesize complex topicsAbility to work in a dynamic, multicultural environmentInterested? Apply immediately!myNEBIRU: Not into this role, but interested in what NEBIRU does? That's totally fine.Visit to see how we can support you - even outside our client missions. xjsrcvq Let's build the bridge to your next step, together.