Ben jij een energieke coach die teams helpt groeien met data, vertrouwen en positiviteit? Voor ons Customer Care Center in België en Nederland zoeken we een Team Supervisor/Coach die mensen inspireert, klantinteracties versterkt en continu verbeteringen zichtbaar maakt. Deze rol is gebaseerd in ons kantoor in Ukkel, Brussel. In deze rol combineer je coaching, AI-gestuurde inzichten en teamwork om onze klantbeleving naar een hoger niveau te tillen. Klaar om echte impact te maken binnen een dynamische en inclusieve omgeving? #LI-JB10 Over de rol Maak het verschil binnen het Customer Care Center voor België & Nederland. Jij versterkt zowel de klantinteracties als de teamperformantie met data, coaching en positieve energie. Jouw verantwoordelijkheden * Analyseren: Klantgesprekken analyseren met AI en andere tooling. * Verbeteren: Verbeterkansen identificeren om klantgerichtheid en positiviteit te verhogen. * Coachen & trainen: Praktijkgerichte trainingen geven en coaching-on-the-job bieden. * Monitoren: De productiviteit en voortgang van het team opvolgen en rapporteren. * Motiveren: Een energieke, motiverende teamcultuur actief ondersteunen. Jouw profiel * Minimaal 3 jaar ervaring in een rol als teammanager of teamcoach van sales- of customer care teams. * Je spreekt vloeiend Nederlands en Frans. * Je hebt een hands-on mentaliteit en een positieve, oplossingsgerichte houding. * Je hebt ervaring in het trainen en coachen van sales- of customer care teams. * Ervaring met AI-ondersteunde gespreksanalyse is een pluspunt. * Je blinkt uit in klantgerichte communicatie. * Je bent resultaatgericht en analytisch sterk. * Je weet een positieve, constructieve teamcultuur te bouwen en te bewaken. Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.