IT Support Engineer
Job Description
We are seeking a skilled IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for implementing, maintaining, managing, and monitoring installed systems, infrastructure, software, and hardware within our offices, datacenters, and on the Cloud.
* Troubleshoot technical issues and identify solutions to software and hardware issues and diagnostics.
* Manage multiple open cases/support tickets at once.
* Ensure issues are fully closed off and communicated to internal clients.
* Provide accurate reporting, documentation, and technical knowledge.
* Support the release of new applications and test new technology and applications.
* Aid in shaping how IT supports the business as a whole via contributions to the service desk and change management processes.
* Meet SLA objectives including reaction and resolution times for managed tickets.
* Support IT projects (Security, Infrastructure, Development).
* Deploy infrastructure and applications and ensure they align with corporate policies.
* Manage that the IT infrastructure, systems, and applications are secure, reliable, and deployed in an efficient way.
* Implement a comprehensive patch management strategy aligned with IT goals, plan, and coordinate the deployment of patches, review reports, and compliance status.
As an IT Support Engineer, you will work closely with our team to ensure seamless support and delivery of IT services. We offer a competitive salary, wide variety in job content, great colleagues, and opportunities for further development.
Required Skills and Qualifications
To be successful in this role, you should have:
* An IT-related degree or equivalent experience.
* At least 3 years of experience as an IT Support Engineer, DevOps Engineer, or similar software engineering role.
* Proficiency in English, French, and/or Dutch.
* Broad technical knowledge of Office 365, Windows server, network management, hardware, software, etc.
* Detailed knowledge of Windows, Linux, and macOS operating systems.
* Ability to troubleshoot user-level related network issues.
* Knowledge of information security, business continuity, compliance management, and overall understanding of IT service management.
* Dynamic problem-solving skills, self-taught abilities, customer orientation, and team spirit.
Benefits
We offer:
* An indefinite contract.
* A competitive salary and fringe benefits.
* Wide variety in job content.
* Great colleagues.
* The opportunity to further develop your talents through our e-learning platform.
* A desk in a nice office and your own workplace @home (up to 3 days a week).