Who we are: For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job: Based in Mons, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join NATO Cyber Security Centre (NCSC), which is responsible for planning and executing all lifecycle management activities for cyber security. In executing this responsibility, NCSC provides specialist cyber security-related services covering the spectrum of scientific, technical, acquisition, operations, maintenance, and sustainment support, throughout the lifecycle of NATO Communications and Information Systems (CIS).
We are looking for a driven and enthusiastic Principal Technician (Cyber Security Infrastructure) who will take on the following roles and responsibilities:
Provide advanced technical support for the operation, maintenance and security of enterprise Windows-based server and client environments;
Implement approved configurations and security hardening measures, perform system monitoring and troubleshooting, and support service continuity and incident resolution activities;
Perform operating system vulnerability scans in accordance with NCSC policies and procedures;
Support preparation, testing and maintenance of service recovery and continuity plans;
Support the NCSC Service Desk by providing specialist technical input for service requests, incidents and problems;
Participate in 24x7 on‑call engineer (OCE) duties when required.
For a full list of duties, please review the job description on the NCIA career site.
About you: The valuable knowledge and experience that you bring to this role are:
Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;
Microsoft MCSA/MCSE or equivalent fundamental certification;
At least 3 years practical experience operating and maintaining Windows-based infrastructure in secure environments;
Practical experience identifying and remediating vulnerabilities on Windows operating systems;
Strong practical experience administering Windows Server 2022, 2019, 2016 and Windows 11 enterprise environments;
Strong experience managing software, OS updates and applications using MECM/WSUS in both connected and disconnected environments;
Experience administering Microsoft Active Directory, including account lifecycle management, GPOs and organisational units;
Experience administering DNS and DHCP services;
Experience administering Microsoft Exchange and Skype for Business environments;
Practical scripting experience using Microsoft PowerShell;
Experience administering file and print services, including access control and security settings;
Experience administering Microsoft SQL Server environments;
Experience using operating system deployment tools (e.g. MECM OSD);
Good knowledge of Windows operating system security principles;
Basic understanding of internet and network protocols (HTTP, SSL/TLS, TCP/IP);
Familiarity with IT service management processes, including incident, problem, change and request fulfilment;
Fluency in English, both written and spoken.
What we offer: Genuinely meaningful work as part of the most successful alliance in history;
5 year contract with competitive tax‑free salary and household and children’s allowances;
Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
Excellent private health insurance scheme;
Generous annual leave of 30 days plus official holidays;
NATO Pension Scheme;
Development programs such as professional training, wellbeing, and more.
To learn more about NCIA and our work, please visit our website.
The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.
Additional details on the conditions of application can be found via the NCIA career site.
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