Join Semactic as a Customer Success Manager! 🚀
Scope: client management, GEO/SEO strategy, innovation/AI
Location: Based in Belgium, with telework flexibility.
Semactic is a leading European SaaS platform in Search Activation. Our mission: to enable marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results.
We combine a powerful and intuitive platform with expert support to improve brand visibility, both on Google and in AI-generated responses.
In a context of strong growth, we are looking for a Customer Success Manager to structure and lead our client approach, for both our GEO offering and our historical SEO platform.
* Scope : SEO/GEO, account management, customer success, strategy, innovation
* Hybrid: flexible remote work arrangements
* Experience: ideally 2-4 years of experience in a similar role
* Languages: French and/or Dutch, very good level of English required.
Your role:
As a Customer Success Manager, you will be the primary point of contact for our clients and play a key role in their success with our platform. You will work across the entire client lifecycle: onboarding, adoption, retention, and expansion.
Your responsibilities:
Your main tasks will include:
* Ensuring an exceptional customer experience by assisting clients in using our SEO and GEO solutions.
* Developing and maintaining strong relationships with your clients to maximize their satisfaction and loyalty.
* Identifying growth opportunities within the client portfolio and collaborating with the sales team on expansion.
* Working closely with the Product and Expert teams to relay needs and continuously improve our platform.
* Contributing to documentation, best practices, and the optimization of CSM processes.
Our package:
* A high-impact role in a fast-growing tech scale-up.
* Ongoing training – online and at professional events – to develop your skills
* An attractive package including meal vouchers, Alan health insurance, 13th month salary
* A pleasant work environment in Louvain-La-Neuve, with the possibility of teleworking 2 days a week.
* A passionate, talented and friendly team
* A very high degree of autonomy, a culture based on trust and results-oriented
* An annual bonus linked to the achievement of collective and individual objectives
You are the right person for us if you have:
* 2 years of experience in Customer Success, ideally in B2B SaaS.
* Good knowledge of search marketing (SEO or GEO) and a strong interest in digital innovation and artificial intelligence.
* Demonstrated ability to manage multiple client projects simultaneously, with various stakeholders (business, tech, C-level).
* Results-oriented approach and ability to structure measurable action plans.
* Excellent written and oral communication skills and client relationship management.
* Ability to understand and explain complex technical and marketing concepts.
* Proficiency in French or Dutch, and a very good level of English.
* Team spirit, autonomy, and a sense of initiative.
* University degree in business management, marketing/communication, or equivalent.
Our Recruitment Process
* Initial phone screening
30-minute discussion to confirm your expectations and ours.
* Interview with a founder and a business team member in our offices, including a short case study.
* Offer & onboarding – quick feedback, guaranteed transparency.
Do you want to join a company where customer success is a strategic pillar, not a support function?
Join us and be part of the future of Search