Afarax is looking for a freelance Team Leader Life Insurance. We need you!
The project:
Our client in the insurance sector, is seeking an experienced Team Leader Life Insurance to strengthen their team.
As a Team Leader, you will be responsible for:
* Managing and coaching the team by providing guidance, day-to-day support, and training whenever needed.
* Prioritising the team’s weekly workload and ensuring operational continuity.
* Identifying opportunities to improve service quality (mail processing, call handling, complaints management, etc.).
* Instilling a strong customer-centric mindset by understanding the needs and expectations of clients/brokers and adjusting services accordingly.
* Driving team performance by translating departmental goals into clear, measurable targets.
* Supporting people development through regular one-to-ones, coaching, and performance evaluations, in collaboration with your manager.
* Leading briefings, team meetings, and contributing to projects.
* Creating a positive, motivating environment where team members can grow and fully develop their skills.
* Co-creating the team strategy with the Life Retail Manager.
* Managing the department’s allocated budget.
* Analysing potential customer complaints and proposing appropriate solutions.
Is this you?
* You hold at least a bachelor’s degree, ideally in insurance or economics.
* You are a true expert in life insurance and have an in-depth understanding of operations within this domain.
* You have at least 5 years of experience in the life insurance sector.
* You demonstrate solid leadership experience, inspiring trust and fostering a collaborative, performance-driven culture.
* You are fluent in French or Dutch and have a very good command of the other national language.
* You have strong MS Office skills, particularly in Excel and PowerPoint.
* Knowledge of lean management is an asset.
* You are rigorous, well-organised, and able to manage priorities while meeting tight deadlines.
* You have strong communication skills and can effectively manage both internal and external stakeholders.
* You possess solid coaching skills and adopt a participative leadership style.
* You can work and learn quickly in a dynamic environment.
* You are energetic, positive, and open-minded.
How afarax supports you?
* You benefit from our extensive network
* You will have access to projects that fit your expertise
* We help and support you throughout your project
* We offer the possibility to build a valuable and lasting partnership
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