Mandatory Skills
* Proven
experience in conversation design, UX writing, or chatbot content design
(portfolio required)
* Strong
conversation flow design
knowledge and familiarity with
NLU basics
(intents/entities)
* Microcopy writing
: empathetic, clear, and on-brand
* Content structuring & management
for scalability/reusability
* Usability testing & chatbot analytics
experience (to refine and optimize)
* Familiarity with
design/prototyping tools
(Figma, Rasa Studio, Voiceflow, etc.)
* Strong collaboration and stakeholder management skills
* Ability to balance
user needs, brand identity, and business goals
Nice-to-Have Skills
* Experience with
large organizations and change management
* Knowledge of
multilingual localization/translation processes
* Building and maintaining
content style guides
and
design patterns
* Familiarity with
accessibility and inclusivity standards
in chatbot design
* Experience with
content management platforms
for chatbot deployment
* Experience mentoring or supporting junior designers/writers