Job Description
This role involves building and maintaining relationships with customers and stakeholders based on trust and respect. The successful candidate will be responsible for managing existing business and gaining new business as per Local/Global Business Unit Strategy.
The ideal candidate will have a comprehensive understanding of the NHS and routes to market, including Direct Home Delivery, Indirect Home Delivery (NHSSC HD), NHS Supply Chain RDC, Commercial Procurement Collaborative Hubs, and the changing landscape of the wider NHS.
Key responsibilities include:
* Maintaining accurate records pertaining to activity and account notes
* Updating knowledge of company products and services
* Resolving complaints and preventing additional issues by improving processes
* Focusing on improving the customer experience
* Developing a territory business plan in line with Company strategy and targets
The successful candidate will also have excellent communication skills, ability to work independently, and as part of a team, with a full UK driving license and no more than 3 points.
Main Responsibilities
1. Communicating with clients to understand their needs and explain product & Service value
2. Collaborating with internal departments to facilitate customer requirements
3. Keeping accurate records pertaining to activity and account notes
4. Maintaining updated knowledge of company products and services
5. Resolving complaints and preventing additional issues by improving processes
6. Focusing on improving the customer experience
7. Developing a territory business plan in line with Company strategy and targets
Job Requirements
* Sales competencies and evidence of sales acumen
* Understanding of the NHS and routes to market
* Commercial awareness
* Minimum 2 years healthcare sales experience
Accountability and Scope Factors
* Net Sales
* New customer development
* Retention level
* Gross Margin
Competencies
* Good interpersonal skills
* Computer literate
* Self-motivated
* Process oriented
* Clear communicator with the ability to confidently deliver financial presentations
* Ability to plan and manage their own workload
* Ability to work independently, as well as being part of a team