For our client, a well known company based in
Brussels
, we are currently looking for a (m/f)
Senior IT Manager
Job Summary:
Reporting to the Director IT Applications, the Senior IT Manager will be responsible for
leading a team of 5 direct reports and overseeing an organization of 50 internal and external Full-Time Equivalents (FTEs).
This role includes managing services delivered by third-party vendors.
The Senior IT Manager is responsible for service development and delivery, spanning
* SAP S4/HANA, SuccesFactors, Ariba, Concur, OpenText, …
* Enterprise Content Management, Case Management solutions
The Senior IT Manager will ensure the effective implementation and support of SAP solutions, aligning with the company's strategic goals and objectives; you will contribute to the success of our organization by steering the direction of our Finance, HR, and Maintenance, … systems and services.
Key Responsibilities:
* Leadership & Management:
* Lead, mentor, and develop a team of 5 direct reports, fostering a collaborative and high-performance work environment.
* Manage an organization of 50 internal and external FTEs, ensuring efficient resource allocation and workload distribution.
* Provide ongoing feedback, mentoring, and coaching to team members, and act as a role model by proactively demonstrating innovative thinking, accountability, and commitment
* Member of the IT Management Team
* Oversee managed services provided by third-party vendors, ensuring service level agreements (SLAs) are met. Managing SLA through in-house / external partners.
* Strategic Planning & Execution:
* Develop and implement SAP strategies that align with business objectives and drive operational excellence. Lead and manage the SAP environment and strategy; Lead platform and development strategy for SAP to ensure solutions are leveraging optimized tools and system capabilities
* Collaborate with senior management to identify opportunities for process improvement and innovation within the SAP landscape.
* Manage the vendor relationship with SAP and stay current and up to date with SAP's Roadmap
* Budget responsibility
* Project Management:
* Lead SAP-related projects, ensuring timely delivery, budget adherence, and quality outcomes. Lead the implementation and management of the main ERP, ECM systems; Be responsible for the development and delivery of related services (incl. architecture, run & grow, product roadmap, …); Ensure build and run of all applications of the SAP ecosystem
* Responsible for the design, build/grow and run activities of the department; Provide guidance to related projects and operations
* Coordinate with cross-functional teams to ensure seamless integration and deployment of SAP solutions.
* Manage outsourced partner(s) for operational services and change projects
* Ensure compliance with Cloud and IT security standards
* Stakeholder Engagement:
* Build and maintain strong relationships with key stakeholders, understanding their needs and providing solutions to meet business requirements. Collaborate with peers in IS and business
* Act as a liaison between the business and IT teams, facilitating effective communication and collaboration.
* Manage relationships with stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all operations or project requirements and deliverables
* Performance Monitoring & Reporting:
* Monitor and report on the performance of the SAP team and managed services, identifying areas for improvement.
* Ensure compliance with company policies, industry regulations, and best practices.
Qualifications:
* Master/Bachelor's
degree in Information Technology, Business Administration, or a related field. Master's degree preferred.
* Minimum of 10 years of experience in SAP management, with a proven track record of leading teams and managing complex projects.
* 10 years of experience building, managing, and directing teams
* Strong understanding of SAP modules and solutions, with the ability to translate technical concepts into business value.
* Excellent leadership, communication, and interpersonal skills.
* Experience working with third-party vendors and managing service contracts.
* Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
Preferred Skills:
* Experience with SAP S/4HANA and cloud-based solutions. Cloud based software-as-a-service arrangements
* Comprehensive knowledge of SAP software and services, including S/4 HANA implementation and support; Large scale SAP experience, and related systems, not limited to: SuccesFactors, Ariba, Concur, OpenText, …
* SAP certification(s) in relevant modules.
* Experience in managing outsourced support vendors
* Strong supplier/partner relationship management skills
* Functional acumen in all business processes supported by the SAP ecosystem
* Experience in business process re-engineering and design
* Demonstrable experience in building productive relationships with stakeholders
* Line management and leadership experience
* Excellent Communication skills – written and verbal- for effective dialogue with bottlers, customers and system
* Successful implementations of SAP ERP functional modules
* Experience delivering solutions using both package and custom development solutions
* Experience supporting production applications including ensuring service level agreements, incident management, change management, request management, and problem management
* Familiarity with Agile methodologies and project management tools.