Ph3Overview /h3pSTERIS helps customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. /ppbAbout The Team /b The Systems Performance Engineering team ensures the uptime, reliability, and correct operation of complex automated sterilization systems deployed at customer facilities. These systems integrate: Siemens and Allen‑Bradley PLCs, conveyor systems, motors, actuators, valves, and safety‑critical devices, sensors and industrial automation components, and servers running multiple software services, databases, and HMIs. When a system failure occurs, customer operations stop until our team resolves the issue. SPE diagnoses and resolves issues ranging from PLC/controls automation failures, software‑rooted failures, coordinating with IT partners, and engaging design engineering teams as necessary, while ensuring customers receive timely communication. This role is ideal for someone who enjoys multi‑disciplinary problem solving, thrives in a critical support environment, and wants exposure to industrial automation, server‑side software, and large‑scale system behavior. /ppbPosition summary /b The bSystems Performance Engineer I /b provides frontline technical investigation and resolution of system issues reported by customers through tickets or direct calls. The role focuses on: /pulliTroubleshooting failures across software services, databases, HMIs, and system interfaces /liliInterpreting data from PLCs, field devices, and safety systems /liliUnderstanding the interactions between automation hardware and server‑hosted software /liliCoordinating with internal teams (Controls, Applications, IT, Deployment, etc.) to drive issues to resolution /liliKeeping customers informed throughout the process /liliEnsuring rapid restoration of system functionality to minimize downtime /li /ulpThis position requires broad technical curiosity and the ability to understand the ifull system /i, not just a single component. /ph3Responsibilities /h3ullibCustomer-Facing Support Troubleshooting (Primary Function) /b /liulliRespond to incidents raised through tickets or calls when customer systems stop functioning /liliTroubleshoot issues within software services, databases, HMI components, and configuration files /liliReview PLC values, I/O signals, and automation behavior to identify conflicting conditions or hardware‑side root causes /liliRemotely access customer systems to perform diagnostics, log collection, configuration review, and recovery steps /liliEngage additional teams (Controls, Software Development, IT, Field Engineering) as needed /liliMaintain timely, clear communication with customers regarding status, findings, and next steps /liliFollow issues through to completion and confirm successful recovery of system operations /li /ullibSystem Analysis Diagnostics /b /liulliUnderstand interactions between PLC logic, sensors, motors, actuators, and server‑side software /liliAnalyze logs, alarms, event timelines, and process values to determine root causes /liliIdentify patterns in recurring issues and escalate improvement opportunities to senior team members /liliDocument findings, incident notes, and resolutions clearly /li /ullibOperational Excellence /b /liulliFollow all quality processes, documentation standards, and escalation procedures /liliParticipate in continuous improvement of troubleshooting guides, internal knowledgebase, and team tools /liliSupport internal testing of configurations or fixes when validating solutions for production systems /li /ul /ulh3Qualifications /h3pbRequested Qualifications /b - Soft skills /pulliAssociates degree or technical diploma and a minimum of 2 years related experience /liliFoundational understanding of industrial automation (PLCs, sensors, actuators) /liliBasic knowledge of Windows servers, software services, databases, and application logs /liliStrong troubleshooting and analytical skills /liliAbility to clearly communicate technical concepts to non‑technical customers /liliAbility to work on‑site in the Louvain La Neuve, BE office /li /ulullibSoft skills /b /liliStrong communicator with the ability to simplify complex concepts /liliCalm and methodical under pressure /liliExcellent problem‑solving and critical‑thinking abilities /liliStrong organizational habits and attention to detail /liliComfortable asking clarifying questions and collaborating cross‑functionally /liliEagerness to learn and grow technical breadth /li /ulpSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit STERIS strives to be an Equal Opportunity Employer. /p /p #J-18808-Ljbffr