The Role
As a Customer Support & Sales Representative, you will be the first point of contact for our customers, handling a wide variety of questions and requests across multiple channels. You’ll play a key role in ensuring fast, accurate, and customer-focused service, directly contributing to customer satisfaction, retention, and the team’s sales objectives.
Key Responsibilities
1. Handling Customer Requests
Receive, assess, and respond to client inquiries, straightforward complaints, and service requests across multiple channels.
Provide clear, timely, and customer-centric solutions, collaborating with or escalating to other departments when needed.
Contribute to customer retention and satisfaction through proactive, high-quality service.
2. Customer Administration
Register and manage customer information, offers, orders, requests, complaints, and documentation (e.g., import/export papers) in relevant systems.
Ensure accurate and efficient data management in line with company procedures.
3. Customer Visits & Events
Welcome customers at our offices and represent TVH at fairs and events.
Build strong relationships by discussing customer needs and sharing insights into our product portfolio.
4. Active Sales / Proactive Selling
Identify potential customers and engage in prospecting activities.
Hand over leads to colleagues when specialized expertise is required.
5. Coaching & Training
Share knowledge, insights, and best practices with colleagues.
Support the team by helping new or less experienced colleagues.
6. Expertise Development
Continuously develop and maintain a strong understanding of TVH products, processes, and sales systems through training and coaching.
What We’re Looking For
7. Strong communication skills and a customer-centric mindset.
8. Ability to handle requests quickly, accurately, and professionally.
9. Proactive attitude with a willingness to learn and grow.
10. Strong organizational skills and attention to detail.
11. A team player who enjoys collaborating and sharing knowledge.
12. Previous experience in customer service or sales is a plus.
13. Someone that is fluent in English & German.
What We Offer
14. A dynamic role in an international, innovative company.
15. Opportunities for professional growth through coaching and training.
16. A supportive, team-oriented environment.
17. Competitive compensation and benefits package.
About TVH
TVH is a global provider of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH means joining a company that combines the strengths of an international market leader with the warmth of a family-oriented culture. We value innovation, collaboration, and continuous growth.