Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve. Our Logistics Center in Grimbergen is an indispensable link in the chain. From here we support our supply chain at every turn. Every day, thousands of spare parts leave our warehouse for dealers and customers all over the world. Our Logistics Center is an essential hub for the Middle East, Europe and Africa. We organize the transport to these regions and provide a reliable after-sales service. As a member of the Dealer Aftermarket Collaboration team (DAC), you make sure dealer first line support is available at all times on customer service and order processing issues. Each Customer Service Representative is assigned a number of dealerships. On a daily basis, you are in touch with dealers by phone or electronic communication. You collaborate with different departments, both in Grimbergen and in other Cat facilities worldwide. JOB DUTIES: Conducting dealer calls and interpreting dealer inquiries sent through the PartsViz application. Problem resolution, with a strong sense of urgency. Providing training to dealers on new installed programs and system enhancements. Scrutinizing Parts Distribution systems for valuable information on backorders. Ensuring dealer backorders are filled. Giving quick and customized feedback to Caterpillar dealers. Handing over complex files to other teams, where needed. NEEDED SKILLS: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. BACKGROUND/EXPERIENCE: Being a team player at all times. Strong initiative taking and problem solving ability. Able to work efficiently in a busy and challenging environment. Experience on Caterpillar parts products, processes & systems is preferred. Good language skills in Dutch and English. Knowledge of other languages is a plus. Excellent PC and software skills * An exciting and varied full-time job at an innovative global Leader. * A contract of indefinite duration * In addition to legal vacation days and statutory leave, you will have extra-legal holidays and sector days. * Flexible working hours. * A salary that matches your work experience and knowledge. * Mobility plan: you are entitled to a Flex Income Plan with a mobility budget. This budget can be spent on a mobility solution such as a company car, etc. * A comprehensive package of insurances (group insurance, hospitalization insurance, private accident insurance, disability insurance). Supplemented with numerous fringe benefits: 13th month, collective ann... Customer Oriented, Market Knowledge, Customer Service, Problem Management, Communication, Initiative taker, Interpretation work, Business, Dealership, Decision Making, Onderhandelen, Work efficiently, Training, Beslissingen nemen, Critical thinking, DAC, Aftermarket, Klantendienst, Negotiation, Manners, Provide Training, Problemen oplossen, Relatiemanagement, Beslissingen nemen, Language Skills, Kritisch denken, DAC, Customer Needs, Communication, Negotiation, Personal computers, Customer Solutions, Communicatie, Engelse taal, Negotiation, Klantendienst, Problem Management, Order Fulfillment, Nederlands, Vendors Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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