Job Description:
A seasoned IT Service Management professional is sought to support the analysis, design, and rollout of a Service Integration and Management (SIAM) framework. The ideal candidate will provide strategic guidance for the optimization and implementation of IT Service Management processes in a complex, multi-provider setting.
The selected consultant will analyze existing ITSM processes, assist in designing end-to-end SIAM processes, and integrate them with existing governance structures and tools. Additionally, they will configure and support ITSM tools, including dashboards, reporting, user training, and tool integration.
Key Responsibilities:
* Analyze existing ITSM processes
* Design end-to-end SIAM processes
* Configure and support ITSM tools
Skill Requirements:
* Strong background in IT Service Delivery and Process Design
* Expertise in Change, Incident, Problem & Release Management
* Solid experience in CMDB, Asset Management
* Proven experience with Governance & Compliance in ITSM
* Proficiency in ServiceNow, Jira, Confluence
Language Requirements:
* Dutch: Working proficiency
* English: Working proficiency
* French: Working proficiency
About This Role:
This is an exciting opportunity for a skilled IT Service Management professional to contribute to the implementation of a SIAM framework in a complex, multi-provider setting.