SCRUM MASTER EXPERT
We are seeking an experienced Scrum Master to join one of the two Professional Loans Squads within the Channels and Customer Experience - Enterprises Tribe.
Your initial mandate will consist of building a new squad from the ground up. Prior exposure to setting up Agile teams is considered an advantage.
Once the squad is operational, you will assume a central role in:
Strengthening the team's overall performance.
Overseeing and securing the delivery of the squad's features.
Function Description
Team & Product Owner Support
Guide the squad in developing self-organization capabilities and applying Agile/Scrum methodologies, including ceremonies and artefacts.
Lead the continuous improvement efforts within the team.
Identify impediments and either remove them yourself or support the team in resolving them to maintain focus on priorities.
Encourage constructive dialogue, enable decision-making, and mediate conflicts in a secure and trustworthy context.
Facilitate smooth communication and information exchange across internal and external stakeholders.
Safeguard the squad from unscheduled or disruptive requests.
Delivery Owner Responsibilities
Work with contributors to define, track, and maintain the delivery roadmap for the assigned features.
Oversee the management of risks, dependencies, and blockers throughout the delivery cycle.
Coordinate Scrum-of-Scrums sessions to ensure alignment across the relevant squads and tribes.
Present progress updates and delivery status during the Delivery Board sessions.
Ensure consistent coordination with other feature-related and Opus roles (ownership, quality, release, etc.).
Language Requirements
Fluency in English is essential.
Knowledge of one of the national languages is considered a plus.
Education
Bachelor's or Master's degree, or equivalent professional background.
Agile Requirements
Strong command of Agile methodologies and ways of working.
Solid understanding of Scrum processes, frameworks, and best practices.
Required Experience & Knowledge
At least six years of experience relevant to the function.
Demonstrated capability in coaching Agile teams.
Ability to operate effectively in multicultural environments.
Familiarity with feature definition, planning, and end-to-end delivery.
Soft Skills & Behavioural Expectations
Strong sense of teamwork and collaboration.
Capacity to inspire, energize, and support colleagues.
Excellent interpersonal and communication abilities.
Pragmatic mindset and proactive approach to issue resolution.
Comfortable working independently and taking decisions with limited oversight.
Strong influencing and networking abilities.
Capability to step back from day-to-day activities and align with the company's broader strategic direction.
START DATE ASAP ---> JANUARY 2026
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