Customer Support Specialist (Fluent Dutch) | €1145–€1960/month | Relocation Package | Lisbon / Porto
What We Offer
Salary: €1145 – €1700 gross/month (with accommodation) or €1400 – €1960 gross/month (without accommodation)
€154/month meal allowance (net) on a meal card for restaurants and supermarkets
Performance bonus starting from €100/month depending on project
Free shared accommodation in Lisbon (optional)
Flight to Portugal paid by the company
Airport pickup upon arrival
Private health insurance
22 paid vacation days per year
Holiday & Christmas bonuses (paid monthly or twice per year)
Gym discounts and wellness initiatives
Free Portuguese language courses
Access to TP Club with social activities, sports events, and cultural activities
Discounts with 150+ partner brands
About the Role
Join an international customer support team working with well-known global brands such as Nespresso, Google, Meta, TikTok, Footlocker, LOréal, Viaplay, Ypsomed, Insulet, Philip Morris, Arval and more.
As a Customer Support Specialist, you will help customers via phone, email, chat or blended support channels.
Your responsibilities may include:
* Assisting customers with orders, deliveries or payments
* Solving product or technical issues
* Providing account or platform support
* Handling customer inquiries and complaints
* Meeting service quality KPIs and customer satisfaction targets
No previous experience is required — full training is provided.
Training
1–4 weeks paid training depending on the project.
Training covers systems, product knowledge and customer service skills.
After successful completion of the training agreement, candidates sign their employment contract.
Working Hours
40 hours per week
8 hours per day + 1 hour lunch break
Rotational shifts depending on the project (some projects are Monday–Friday)
Breaks include:
* 10 minutes morning break
* 1 hour lunch break
* 10 minutes afternoon break
Location
Lisbon or Porto, Portugal
Work locations in Lisbon include offices near Entrecampos and Oriente.
Remote or hybrid work may be available depending on the specific project.
Requirements
EU citizenship
Fluent Dutch (C1 level or higher)
Intermediate English (for training and internal communication)
Secondary education diploma (12 years of completed education)
Clean criminal record
Strong communication skills and customer-focused mindset
Career Opportunities
With over 14,500 employees worldwide, there are many internal growth opportunities such as:
* Team Leader
* Trainer
* Recruiter
* Quality Analyst
* Project Manager
* Marketing roles
Interested? Send your CV to:
se@jobsqd.com
Or schedule a call directly:
https://calendly.com/se-jobsqd/new-meeting