As an After Sales Engineer at Xeryon, you will be the first point of contact for customers during the setup and operational phases of our precision motion products. You will play a key role in ensuring customer satisfaction by providing technical support, resolving issues, and contributing to product improvement initiatives. This role bridges customer service and engineering, offering a dynamic opportunity to influence both customer experience and product development in a fast-growing scale-up environment. Customer Support & Setup Support customers in testing and setting up Xeryon products at their facilities. Serve as the first line of contact for product setup and configuration. Provide remote troubleshooting and resolve first-level technical issues. Issue Management Act as the primary contact for customer-reported issues. Help prioritize feedback to enhance the overall customer experience. Gather and analyze issue data, escalating complex problems to the R&D and quality team. Product Development Collaboration Systematically collect and analyze data on customer-reported issues, identifying patterns and recurring challenges. Propose priorities for resolving issues based on their impact, frequency, and urgency. Contribute to the development of the R&D roadmap by translating customer needs into actionable goals. Work closely with the Sales, R&D and quality team to improve Xeryon's product offerings based on customer feedback. Documentation & Knowledge Sharing Create and maintain user manuals, instructional videos, and other support materials. Ensure documentation is clear, accurate, and helpful for customers. Trained or professional experience in the field of electronics, software and communication protocols. Additional experience in mechanical design is a plus. Master's degree in Electronics, Automatisation or Mechatronics Engineering or a related field (Mechanical or Electronics engineering). Strong technical troubleshooting skills and a customer-focused mindset. Excellent communication skills in English. Proficiency in Dutch is a strong advantage. Experience with precision motion systems or similar technologies is a plus. Ability to work independently and collaboratively across teams. A dynamic and energetic work environment in a fast-growing scale-up company. Opportunities to grow into various role... Video, Issue Management, Customer Service, Documentation, Field electronics, Improve Product, Problem Management, Customer Experience, Knowledge Transfer, Customer Experience, Communication, User Documentation, Customer support, Data analysis, Development, Technology, Sales, Complex Issues, Service Engineering, Technical Issues, Product Offerings, Client Rapport, Customer Needs, Aftersales, R&D, Technical support, Customer Oriented, Product Development, Customer support, Configuration, Point of contact, Mechanical design, Mechanical, Testing, Translation, Helpful, Customer Reviews, Failure Analysis Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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